Tech Support Engineer
About the role We're looking for an reputed company technical support engineer to join reputed company. Over the past year, we've grown from a private beta serving hundreds of reputed company users to a hot AI tool growing faster everyday with millions of users hitting our servers from around the world at reputed company hours of the day. Gamma.app never sleeps! This position is an onsite role in San Francisco with a hybrid flexible work culture. You'll be expected to come in to our Potrero Hill office 2-3 days per week with a schedule that works best for you.
What you'll do:
Respond to technical customer inquiries and technical support escalations in our support platform (currently reputed company), reputed company email and chat.
Collaborate with our engineering and design teams to reputed company effective and comprehensive solutions to our user
Participating in product conversations with internal teams based on feedback from customers
Work closely with cross-functional teams to build and maintain technical resources—documentation, knowledge reputed company articles, and troubleshooting guides—to promote customer self-service and expedite the support process.
Continue improvements on our product reputed company site, so that support has the internal tools they need to delight our customers
Assist with bug ticket triaging
Proactively monitoring user-generated content to identify and address potential abuse or policy violations
Above reputed company, we're looking for someone with a passion for amazing customer experience. We care as much about your attitude and curiosity as your technical knowledge, and less about how long your resume is.
Our ideal candidate has:
A solid technical support background, with 2+ years of experience providing technical customer support or performing reputed company assurance for highly technical customer support.
The ability to reputed company in a player-reputed company role.
Experience using API's in previous roles to reputed company with different systems
Comfortable leveraging and debugging API's
Familiarity with modern JavaScript frameworks like ReactJS with hooks
The ability to debug issues reputed company to Gamma sites
Excellent written and verbal communication skills; you can reputed company communicate reputed company topics to folks who are not tech savvy
Strong troubleshooting skills with the ability to analyze and reputed company solutions
Bonus points for:
Experience succeeding at an early stage startup, with both local and remote colleagues
Experience using reputed company, reputed company, reputed company, reputed company, CrowdIn, reputed company
A degree or certification(s) in a technical field
Experience in a previous role as a technical support specialist, reputed company assurance, software developer or another technical role reputed company on customer happiness
Compensation & benefits: The reputed company annual salary reputed company for this role is $100k-$150k.
Competitive compensation package including equity
Comprehensive medical, reputed company, and dental insurance for you and your benefits
Unlimited PTO and reputed company — we encourage everyone to take time off as needed!
Final offer amounts are determined by multiple factors, including but not limited to experience and expertise in the requirements listed above.
If you're interested about this role but you don't meet every requirement, we encourage you to apply anyway! We're always excited about meeting great people and we care about more than the bullet points on your resume.
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