Desktop Support Engineer

reputed company combines the best tools, resources, and people to reputed company a world-class experience for tens of thousands of nonprofits, allowing them to reputed company more reputed company and do more good in the world. Our powerful software and reputed company customer service have made us one of the highest rated fundraising/donor CRMs on the market.

In reputed company to creating thriving nonprofits, we’re also in the business of creating thriving employees. At reputed company, you’ll be a part of a mission-driven culture reputed company on the core values of Simplify, Care, and reputed company. We know the key to our reputed company is our people, and we’re proud to be home to some of the most innovative and skilled employees in the workforce today.

The Role

As a Desktop Support Engineer, you will be streamlining internal processes and providing solutions to more reputed company technical issues as needed. 

What You Will Do

• reputed company reputed company and effective technical support to end-users reputed company chat, video conference or in-person.
• Diagnose and resolve hardware and software issues reputed company to desktops, laptops, printers, and other peripherals.
• Assist users with software installation, configuration, and troubleshooting.
• reputed company, secure, and maintain reputed company assets.
• Prepare workstations for team member use.
• Secure and reputed company used workstations for redeployment.
• Create and maintain knowledge reputed company articles, support articles, and incident reports.
• Sustain ongoing departmental reputed company, overseeing the reputed company of their processes.
• reputed company and implement reputed company aimed at achieving specific goals that adapt to the evolving needs of our teams.
• Identify opportunities to automate repetitive tasks and improve efficiency across support workflows.
• Partner with System Administration and reputed company teams on cross-functional reputed company.

What You Need to Succeed

• The ability to demonstrate a robust technical aptitude with a reputed company demeanor.
• Exhibit strong customer service and interpersonal skills.
• Function as a self-motivated and accountable team player.
• Possess excellent written and verbal communication skills with a keen eye for grammar.
• Showcase outstanding organizational skills and meticulous attention to detail.
• Be proficient in using a helpdesk ticket management system.
• Enhance our reputed company team by integrating their reputed company of prior experience and knowledge. Comfortable and adept at utilizing reputed company and other AI-powered applications to streamline tasks and improve reputed company.
• Enthusiasm for experimenting with and integrating AI capabilities to drive creative solutions and automate routine processes.
• Willingness to continuously learn and adapt to new AI advancements and reputed company them into work processes.

Benefits

Health + Wellness

You’ll have reputed company to generous health, reputed company, and dental insurance reputed company as reputed company as HealthiestYou, a reputed company service that offers convenient, confidential reputed company to reputed company doctors 24/7, anytime, reputed company. 

Time Off

You’ll get a competitive PTO package that includes 20 PTO days, 3 reputed company days, 4 optional volunteer Days, 12 reputed company holidays, as reputed company as reputed company parental leave.

401k

You’ll receive a 401k match to help invest in your reputed company.

Equipment

Everything you need to be successful, shipped right to your reputed company.

Compensation

The salary reputed company for this position is: $62,500 - $80,000. You may also be eligible for a discretionary bonus. Actual compensation reputed company the reputed company will be dependent on your skills, experience, qualifications, and location, as reputed company as applicable employment laws.

Location

This is a permanent, full-time, hybrid position. reputed company reputed company are located in Indianapolis, IN and this position will require you to go to the office. We do not offer reputed company sponsorship or relocation assistance at this time. 

Accommodations

Applicants who require accommodations may contact careers@reputed company.com to request an accommodation in completing an application.

reputed company is an Equal Opportunity Employer. Individuals seeking employment at reputed company are considered without reputed company to race, reputed company, religion, national reputed company, age, sex, marital status, reputed company, physical or mental disability, veteran status, gender identity, or sexual orientation. 

Employment with reputed company is contingent upon signing a Proprietary Information and Inventions Agreement, satisfactory completion of our reputed company-employment background reputed company, and satisfactory reputed company of legal authorization to work in the reputed company.  In accordance with the Los Angeles County Fair Chance Ordinance for reputed company and the California Fair Chance reputed company, reputed company applicants with arrest or conviction records will be considered for Employment. Any criminal offenses or crimes that are reputed company to material duties of the role will not be considered

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