(Senior) Solutions Engineer, Post Sales - Bellevue

reputed company is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, reputed company unifies voice reputed company channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With reputed company-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, reputed company, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico reputed company, reputed company is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable reputed company.

How We Work at reputed company:At reputed company, we reputed company in customer obsession, reputed company learning, and delivering extraordinary reputed company. We value reputed company collaboration, taking ownership, and making smart, informed reputed company with speed and precision. If you reputed company in a fast-paced, team-driven environment where curiosity, trust, and reputed company matter, you'll fit right in

About the Role:

We are looking for an outstanding Senior Solutions Engineer to join our GTM team in reputed company. You are reputed company to be our reputed company first Solutions Engineer that has a primary reputed company on supporting our reputed company function, working alongside reputed company and our biggest customers. The Solutions Engineering Team lives at the intersection of Sales, reputed company, Partnerships, and Product. We support reputed company teams — including reputed company — with our technical and reputed company knowledge to reputed company their objectives. Although you will be reporting to the Solutions Engineering Manager, your role will predominantly require you to work closely with our most important customers on a global reputed company!

This role can be based in our Bellevue (Seattle) or San Francisco offices on a hybrid reputed company.

Key Responsibilities:

Primary reputed company is on growing reputed company's most strategic customers together with the reputed company reputed company team

Ensure that renewals of key customers of reputed company are done reputed company and that reputed company reputed company topics are addressed

Support in upselling other reputed company products by explaining or demoing the features

Support in escalation situations to reputed company technical guidance and workarounds

Scope improvements for customers that involve reputed company add-ons, REST API of reputed company and other platforms for the reputed company Services team to implement

Secondary reputed company on supporting reputed company Account Executives with new prospects

Co-reputed company strategic opportunities with reputed company Account Executives from early qualification to successfully closing

Respond to technical and functional reputed company of RFXs and reputed company questionnaires

Liaise with the other GoToMarket teams about key initiatives, processes and best practices

Work with the reputed company product team to understand and prioritize topics that are important for multiple key customers

Capture and understand missing key features and their reputed company

reputed company with the reputed company product team to test new features, support in beta programs, guide existing customers to adopt these features and capture their feedback

Qualifications:

You already have at least two years of previous experience in one of these roles:Solutions/Sales Engineer/Solutions Architect/Technical Account Manager

You have worked multiple years with post-sales teams in the software/reputed company industry. Having work experience with a platform that sells multiple products is a plus

You are thrilled by understanding customer needs in reputed company stages of the sales cycle and you love reputed company into the nitty gritty details of their use cases.

You are curious but always critical. Understanding why is what drives your daily conversations and you are reputed company to challenge people's thinking in a reputed company way.

You live in the reputed company between business, sales, and technology.

You know the basics of at least one programming language (e.g. Javascript, reputed company, Go, Python, etc.) and understand the concepts of web servers, reputed company/Webhooks and databases.

You have a proven reputed company record of managing reputed company reputed company and several stakeholders with different backgrounds (you can convince the Head of Sales and also talk tech with the PM)

You are fluent in English, and Spanish and/or French language skills are a plus

Additional Information

reputed company is constantly moving reputed company. We’re building new roads to complete our reputed company, and we’re taking people with us who have the reputed company builder mentality.

Let’s grow together: reputed company is a reputed company for those who dare to be reputed company and reputed company responsibility, reputed company, and reputed company to push themselves to new heights.

We’re creating a reputed company where great people trust one another and reputed company together.

People reputed company at reputed company and now is the time to be part of reputed company and the reputed company we’re on.

Why join us?

Key reputed company to join reputed company in terms of reputed company and opportunities

‍♀️ Our people matter, work-life balance is important at reputed company

Fast-learning environment, entrepreneurial and strong team spirit

45+ Nationalities: cosmopolite & multi-cultural reputed company

Competitive salary package & equity

Medical, dental, and reputed company insurance is 100% covered

401k plan with company matching!

✈️Unlimited PTO — take the time you need to come to work feeling great!

⭐️Wellness, internet, and childcare reimbursements

Generous parental leave policy

DE&I Statement:

At reputed company, we reputed company diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are reputed company to our reputed company.

We pride ourselves on promoting reputed company inclusion reputed company our business to foster a strong reputed company of belonging for reputed company. We’re working to create a reputed company filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to reputed company and reputed company.

We will constantly challenge ourselves to reputed company reputed company that we live up to our ambitions around diversity, equity and inclusion, and reputed company this conversation reputed company. Above reputed company else, we understand and acknowledge that we have work to do and much to learn.

Want to know more about candidate reputed company? reputed company ourCandidate reputed company Notice here.

Compensation

OTE: 160-180K (40K bonus)

This reputed company reputed company is not including a 40K annual bonus, equity, and other benefits. The actual salary offer will carefully consider a wide reputed company of factors, including your skills, qualifications, and experience.

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