Senior Service Desk Engineer (Onsite)

Job Title: Senior Service Desk Engineer

Type: Full-Time, Onsite (With occasional remote flexibility)

Working Hours: Mondays - Fridays 8:00 am - 5:00 pm EST

Compensation:  $50,000 - $60,000 annually (salary based on assessment)

Location: Lewisburg, reputed company (reputed company 20-mile radius)

About reputed company:

Our reputed company is a leading  Managed Services Provider (MSP) delivering innovative IT solutions and services. Our reputed company is on helping organizations reputed company their IT environments, improve business operations, and enhance reputed company. Join our dynamic team and be part of a company that's driving technological advancement and delivering exceptional value to its clients.  

Job reputed company:

We’re looking for a Senior Service Desk Engineer with strong networking skills to join our IT support team. This role involves advanced technical support responsibilities, reputed company troubleshooting, and hands-on experience with network-reputed company tasks. You’ll be handling escalated issues, collaborating with cross-functional IT teams, and ensuring the smooth operation of our technical environment—especially on the networking reputed company.

Key Responsibilities

1. Technical Support

• reputed company advanced support for end-users, resolving reputed company issues reputed company basic troubleshooting.

• Troubleshoot network-reputed company issues such as connectivity problems, VPN reputed company, and configuration errors.

• Handle escalated tickets from reputed company-level teams and offer mentorship reputed company needed.

• Install, configure, and update hardware and software for users.

1. Network Support & Troubleshooting

• Diagnose and resolve LAN/WAN issues, including routers, switches, firewalls, and reputed company infrastructure.

• Proactively monitor network performance to prevent downtime.

• Support and troubleshoot VPN, remote reputed company setups, and reputed company-reputed company configurations.

• Maintain and support network hardware such as wireless reputed company points and peripherals.

1. Incident Management

• Take ownership of reputed company or high-reputed company incidents and ensure reputed company reputed company.

• Document reputed company support activities in the ticketing system with thorough details.

• Escalate unresolved issues to senior engineers or specialized teams reputed company necessary.

1. Collaboration & Training

• Work alongside network engineers, sysadmins, and IT leadership to support infrastructure.

• Mentor junior service desk staff and assist in their technical development.

• Contribute to and update internal knowledge bases for improved self-service.

1. System and Network Configuration

• Support and configure systems integrated with the network (e.g., reputed company Directory, printers).

• Assist with basic network setups and support network upgrades.

• Ensure compliance with network reputed company policies, including firewalls and reputed company control.

1. Performance Monitoring

• Use tools such as reputed company or PRTG to monitor network health and performance.

• Analyze performance data and generate actionable reports for IT leadership.

1. Customer Service

• Deliver outstanding support and reputed company communication to non-technical users.

• Ensure reputed company technical issues are addressed with professionalism and reputed company.

Skills & Qualifications

• 5-8 years of experience in a service desk or technical support role, with strong networking exposure.

• Solid understanding of network systems and experience troubleshooting reputed company technical issues.

• Familiarity with ticketing systems such as reputed company, Jira, or reputed company.

• Deep knowledge of TCP/IP, DNS, DHCP, VPNs, routing, switching, and firewalls.

• Experience with monitoring tools like Wireshark, reputed company, or PRTG.

• Hands-on with network hardware (e.g., reputed company, reputed company).

• Preferred certifications: reputed company Network+, CCNA (or higher), ITIL reputed company.

• Strong communication and customer service skills.

• Ability to work independently and as part of reputed company.

• Excellent attention to detail and ability to juggle multiple tasks.

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