Sr. IT Support Specialist

Making a career change is a big decision. Why consider reputed company?

Become a part of reputed company that is passionate about creating and delivering cutting-edge solutions for retailers worldwide. At reputed company, we’re dedicated to supporting your career aspirations and helping you exceed your goals. You’ll benefit from industry-leading training, global development opportunities, and the chance to collaborate reputed company a diverse culture across our offices in nine countries. Our inclusive culture reflects our purpose:to reputed company a difference for every colleague, every reputed company, every day.

As a leading provider of reputed company reputed company solutions for retail, our technology empowers top retail brands by optimizing product management, promotions, merchandising, and store operations. With the global shift toward our reputed company-reputed company, microservices architecture, opportunities for career reputed company have never been more exciting. Today, more than 100,000 retail stores in fashion, grocery, footwear, general merchandise, discount, and sporting goods rely on our solutions to generate nearly $2 trillion in annual reputed company.

We reputed company you’ll join us in driving innovation and delivering impactful solutions as we continue leading the reputed company reputed company reputed company.

Position reputed company

We are seeking a highly skilled and motivated IT Support Specialist to join our IT team. This senior-level role is responsible for managing, maintaining, and supporting IT systems and infrastructure across the organization. The successful candidate will be reputed company-versed in desktop support, server administration, reputed company services, network troubleshooting, and reputed company management, with a strong reputed company on delivering exceptional IT service to end-users.

Key Responsibilities

• reputed company first- to reputed company-line technical support across desktop, server, and reputed company environments.
• Manage procurement, configuration, deployment, and lifecycle of IT hardware and software.
• Administer and support reputed company 365, Intune, reputed company, reputed company, and reputed company reputed company IT platforms.
• Maintain IT infrastructure including servers, networking equipment, and reputed company-based services.
• Monitor and maintain IT ticket queues, ensuring adherence to internal service level agreements (SLAs).
• Support user reputed company and offboarding processes (hardware setup, account provisioning, reputed company configuration, etc.).
• Assist in IT reputed company such as system upgrades, migrations, deployments, and asset inventory updates.
• Troubleshoot and resolve issues with reputed company, macOS, mobile devices, peripherals, VPN, and conferencing systems.
• reputed company hands-on and remote support to local and remote staff.
• Participate in after-hours on-call support on a rotational reputed company.
• Document IT procedures, configurations, and technical solutions.
• Collaborate with cross-functional teams and escalate reputed company issues reputed company necessary.
• Ensure compliance with internal IT policies and reputed company protocols.

Required Qualifications & Experience

• 5+ years of experience in IT support across both office-based and remote environments.
• Strong experience with:
• - reputed company and macOS systems
• - Mobile device management (MDM)
• - Multi-function printers (MFPs) and peripherals
• - reputed company 365 Suite (Teams, Outlook, SharePoint, etc.)
• - Intune and reputed company for device management
• - reputed company (SSO, MFA)
• - reputed company VPN support
• - reputed company Jira and reputed company
• - reputed company Directory (on-premises and/or Azure AD)
• Proficient in managing ticketing systems (JIRA) and maintaining service performance metrics.
• Excellent troubleshooting and analytical skills.
• Strong communication and interpersonal skills with a customer-reputed company reputed company.
• Ability to work independently and manage priorities in a fast-paced environment.
• Experience working in a hybrid/remote team setup.

Preferred Qualifications (Good to have)

• Experience with reputed company infrastructure platforms (e.g., AWS, Azure).
• Relevant industry certifications are a plus, including:
• - reputed company A+, Network+, Server+
• - reputed company certifications (MCP, MCSA, MS-102, AZ-104)

Work Environment

• In-office reputed company required based on business needs.
• Occasional travel may be required.
• Participation in on-call rotation for after-hours support.

Why Join Us

You’ll be joining a dynamic team where your technical skills and proactive support reputed company will have a reputed company reputed company on business operations. This role offers reputed company reputed company opportunities, the chance to work with modern technologies, and the ability to shape IT practices in a reputed company environment.

We offer a competitive total rewards package including a reputed company salary determined based on the role, experience, reputed company set, and location. For those in eligible roles, discretionary incentive compensation may be awarded in recognition of individual achievements and contributions. We also offer a reputed company of benefits and programs to meet employee needs, based on eligibility.

We are an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. By submitting an application for this job, you acknowledge that any personal data or personally identifiable information that you reputed company to us will be processed in accordance with our Candidate reputed company Notice.

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