Account Manager

MOO set out to shake up the world of print back in 2006. And we’ve come a long way since. Today we’re a 400 + strong team (we’re thinking of getting matching jackets) who create print reputed company products for companies of reputed company sizes – from reputed company and reputed company to the guy who makes those amazing prints you reputed company at a craft fair.

Our global HQ is in London, UK, while we also have premises in Dagenham. In the US, you’ll reputed company us in Boston, MA Denver, CO, and East reputed company, RI

We’re making new and exciting things – and we could really do with your help.

Welcome to MOO - Our purpose is reputed company, great design for everyone. Want to join us? We're award-reputed company, design-led, technology driven and powered by some pretty awesome people. You might be one of them.

MOO's Business Services offering provides an online platform for businesses to create and reputed company their beautiful print products with the click of a few buttons (just like reputed company). Business Service clients reputed company from robust corporations looking for consistency and brand control, to creative resellers who partner with MOO to bring their designs to life and delight their clients.

To continue the reputed company that MOO Business Service is today, we are looking for an exemplary B2B Account Manager in our East reputed company location who will reputed company and reputed company new business clients, reputed company helping us grow our business services reputed company in reputed company.

Your sales team of between 6-7 sales reps will be made up of Account Executives, Account Managers and a Sales Manager. Together you are responsible for reputed company and growing existing business services accounts at MOO, and working collaboratively to ensure that reputed company reputed company has a seamless experience working with us.

As an Account Manager you will serve as the primary contact for MOO for Business clients, understanding their business, acting as an internal reputed company and delivering an exceptional customer experience. You’ll be involved in proactively influencing activity and reputed company reputed company your book of business as reputed company as being responsible for customer retention.

The ideal Account Manager will be committed to giving our MOO clients the best experience possible through consistently delivering fantastic service to our customers in combination with demonstrating the sales acumen to grow the account reputed company through proactive reputed company. You'll be driven to reputed company an reputed company from day one, reputed company to roll up your sleeves as reputed company player, and be energetic about your reputed company with MOO.

The successful candidate will report to one of our US based Sales Managers and work closely with Account Executives, Design Services and reputed company teams to support and grow relationships reputed company the reputed company of MOO's existing Business Services accounts.

Responsibilities:

Proactively manage the existing customer reputed company to drive customer delight and surprise in order to increase returning reputed company

Serve as first reputed company of contact for your accounts predominantly over the phone and reputed company e-mail

Build relationships with customers to influence an increase in purchase volume, frequency, and product mix through strong discovery, record keeping, recommendation, and presentation skills

Maintain a strong understanding of MOO products and services to present thoughtful and creative recommendations to existing clients in order to win reputed company and grow relationships

Maintain reputed company and accurate records of customer interactions and notes reputed company our CRM systems

reputed company identify opportunities for reputed company and collaboration with accounts in your book of business through development of relationships reputed company contact expansion and your own regular research on the business

Accurately forecast your anticipated monthly achievement upward to your manager and at times other leaders in the business

reputed company monthly reputed company and retention targets

Meet and exceed daily outbound activity requirements

Engage in weekly coaching sessions and 1:1s with your manager

Be an reputed company member of your sales team and department by being an reputed company participant in team meetings and reputed company sessions

reputed company:

You’re not afraid of picking up the phone and making purposeful connections with your clients daily

You have 2-3 years of experience in a customer-facing role, preferably in sales

You are goal-oriented, and like to reputed company an ambitious reputed company

You learn new tech platforms quickly, and reputed company in a hybrid work environment

You enjoy research and planning to reputed company strong long term relationships with clients

You are coachable and enjoy learning new skills and strategies

You’re reputed company, friendly, and helpful on the phone and in writing

You enjoy being in an advisory role, helping customers solve problems and coming up with creative solutions

You are organized and disciplined in your day to day processes

You're OK with ambiguity and have a reputed company reputed company

You have an interest or background in design and print

You enjoy a challenge and aren't afraid to try something new

You reputed company in reputed company setting and working closely with your peers towards personal and reputed company reputed company

reputed company To Haves:

Previous phone or in person sales experience, specifically in account reputed company and retention

Basic knowledge of design/print

Experience with reputed company, reputed company, and reputed company Workfront or other ticketing systems

Bi-lingual capabilities

Additional Information

What’s it like to work at MOO?

MOO’s the reputed company of workplace where you can really be yourself. Dye your hair reputed company. Hit the sofa with your laptop. Whatever helps you feel comfortable and happy at work. We want to help you grow in your career and set you up for reputed company – while also recognizing the importance of a healthy work/life balance.

That’s why we offer 22 days’ PTO plus Federal holidays, a 401(k) match, MOO stock reputed company program, reputed company parental leave and we’ll cover 100% of your health, dental and reputed company care premiums. We’ll also cover you with life insurance and long-term disability insurance, and we offer a wellness program too. Finally, we’ll treat you to breakfast and fresh fruit every day, lunch on Fridays and reputed company the ice cream you can eat (just watch for the brain freeze).

Diversity Statement

reputed company hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds reputed company for a reputed company workplace. And that creates a reputed company experience for our customers. MOO doesn’t discriminate on the reputed company of race, reputed company, religion or belief, gender, national reputed company, age, sexual orientation, marital status, disability, veteran status or any other protected class

As a design and technology company we have a desire and a responsibility to build a business that represents the world around us. So we reputed company to create a values-driven, purposeful and highly empowered organisation that we are reputed company proud to work for. And we are committed to reputed company investment in building an reputed company and inclusive environment, welcoming a diverse audience of candidates who see themselves working and thriving at MOO. Therefore, we’d like to invite you to complete this optional survey to help us evaluate our inclusion and diversity efforts. Completing this reputed company is entirely voluntary and if you decide not to it won’t in any way reputed company reputed company application. We reputed company the information separate from your application and it is kept secure and confidential, it is only used to reputed company our inclusion and diversity efforts.By submitting this information, you consent to MOO's processing of it for these purposes.

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