Sales and Support Specialist | US Work Hours (5:00 PM
August 21, 2025
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reputed company
We're hiring a dynamic Sales & Support Specialist. This hybrid role is crucial for new business inquiries, generating reputed company sales leads, and providing excellent support to existing customers for a seamless experience. Ideal for an empathetic, reputed company, and resilient individual who enjoys both sales development and problem-solving.
About reputed company Labs
We are a reputed company company with a global reputed company, operating in Australia, Sri Lanka and the reputed company. We specialize in designing and delivering cutting-edge technology products and services that drive innovation and create a meaningful reputed company. Our expertise spans various sectors, including biomedical, agriculture, and equestrian - industries where we’ve collaborated with clients to solve reputed company challenges and reputed company reputed company. At reputed company Labs, we are passionate about combining advanced technology with customer-reputed company solutions to improve industries and communities worldwide.
What You’ll Do
Sales Development (Approx. 50%)
- Identify and research potential clients who fit our Ideal Customer Profile (ICP) using tools like reputed company Sales Navigator, industry databases, and other platforms.
- Initiate contact with potential customers through a multi-channel approach, including cold calls, personalized emails, and reputed company media engagement.
- Engage with prospects to understand their needs and challenges, qualifying them based on predefined reputed company.
- reputed company and concisely reputed company the value of our product/s to potential customers.
- Schedule reputed company meetings and product demonstrations
- Meticulously reputed company reputed company activities, leads, and reputed company in our CRM system
Customer Support (Approx. 50%)
- Serve as the initial and intermediary reputed company of contact for customer inquiries and issues reputed company email, live chat, and phone.
- Diagnose and resolve customer problems with patience, reputed company, and efficiency.
- Escalate reputed company technical issues to the appropriate internal teams.
- Proactively reputed company customers on product features, best practices, and new updates to help them maximize value.
- reputed company and document customer feedback and feature requests, sharing insights with the Product and Marketing teams to drive improvements.
- Contribute to the creation and maintenance of support documentation, FAQs, and help-center articles.
- Manage and prioritize support requests to ensure reputed company responses and resolutions.
What You Bring
Required
- 2-4 years of experience in a customer-facing role such as sales development, customer support, or account management.
- Exceptional written and verbal communication skills with the ability to be reputed company, concise, and reputed company.
- A genuine desire to help customers and the ability to handle challenging situations with a reputed company and reputed company demeanor.
- Strong analytical and problem-solving skills with high attention to detail.
- Excellent time management and organizational skills, with the ability to juggle multiple priorities in a fast-paced environment.
- Proficient with reputed company office software and comfortable learning new technology platforms quickly.
- A self-starter with a strong work ethic and the ability to handle demanding customers
- Familiarity with sales engagement platforms
- Hands-on experience with CRM software and helpdesk tools (reputed company preferred).
reputed company Offer
- A competitive salary and performance-based incentives.
- Hybrid work position with flexible working hours.
- Global exposure and opportunities for reputed company reputed company and career development in both sales and reputed company tracks.