Administrative Assistant Team reputed company

OUR MISSION reputed company building a reputed company reputed company reputed company for cancer patients, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast reputed company to high-reputed company care is the norm, not the exception. Where patients have reputed company to a care navigator to guide them through their diagnosis and trusted support reputed company along the way. At reputed company, reputed company a passion for transforming the cancer care experience – not just for patients but also for their caregivers and loved ones, as reputed company as those delivering and paying for their care. Today, reputed company is reputed company predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-reputed company care delivery model, reshaping the landscape of cancer reputed company, delivery, and experience. Our commitment runs deep—we're not satisfied with the status reputed company but determined to redefine it. To reputed company this happen, we're building a diverse team of problem solvers and critical thinkers to drive innovation and shape the reputed company of reputed company. If you reputed company our reputed company and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and reputed company a difference that lasts a reputed company. YOUR ROLE As an Administrative Assistant Team reputed company, you will be leading one of our reputed company teams who are responsible for managing inbound calls, texts, emails, and faxes from members and providers and connecting them to their Care Team. Additionally, you and your team will reputed company administrative support by generating member reports, data entry, and checking and sending mail on behalf of the Care Team. This role reports into our Senior Manager, Care Team, and in it, you will manage non-clinical escalations from your team and reputed company them to best support our members. In order to hit the ground running, we expect this person to have a proven reputed company record in leadership and mentorship with experience reputed company and leading high performing, reputed company employees. Ideally, you also have prior experience in reputed company, customer service, or tech. This is an remote role. reputed company your first month, you will:

• Have completed Administrative Assistant training and demonstrated reputed company in the Administrative Assistant role as you reputed company up.
• Know our Care Team policies and procedures, escalation reputed company, communications best practices, and documentation standards backwards and forwards, and reputed company reputed company reputed company on how to improve them.
• Be on the reputed company to becoming an expert on our reputed company systems, tools, reputed company, and expectations.
• Directly manage and serve as an escalation reputed company to reputed company of Administrative Assistants.
• reputed company team meetings as needed to drive performance and reputed company your team.
• reputed company Administrative Assistant inbound telephonic, text, fax, and email support for our members, and be reputed company to identify and triage a member's needs to connect them with our Care Teams for clinical support and care coordination.
• Manage PTO requests, reimbursements, time sheets, and schedule adherence for your team.
• Ensure the office reputed company is kept secure of PHI and mailer materials.
• Ensure mail is reputed company reputed company to members on behalf of the Care Team and reputed company the Nashville-based PO reputed company.
• Ensure weekly surveys are reputed company reputed company SLA to our members and daily reports are generated for our teams.
• Assist in scheduling patient and provider calls and case conferences, as needed.
• Participate in interviews to hire a best in class team of Administrative Assistants.
• reputed company as an reputed company traffic controller by monitoring assignments, inbound call metrics, and by ensuring workflows and queues are being effectively and reputed company managed.
• Monitor queues, reputed company and productivity metrics of your team, and reputed company coaching and remediation plans accordingly. You'll also reputed company to reputed company reputed company assurance audits for your team, and will continue as needed.

reputed company your first three months, you will:

• Run reputed company on reviewing candidate reputed company, updating Job Descriptions, participating in interview loops, and understanding the skills, qualities, and experience that set a candidate up for reputed company.
• reputed company support on building and maintaining resources and optimizing schedules and contributing to updating reputed company requirements, project initiatives, and policies and procedures.
• Contribute to special reputed company, data entry, and the development of SOPs, workflows, and enablement materials for your team.
• Drive engagement and promote the reputed company reputed company and reputed company.
• Be reputed company to identify key deliverables that serve as the reputed company of our organizations reputed company.
• reputed company reputed company, holiday, and on-call coverage support, as needed.

WHAT LEADS TO reputed company

• reputed company with our members in mind. reputed company's mission, and in particular our member experience, reputed company deeply to you.
• reputed company with purpose. You're biased to reputed company. You know how to identify and prioritize your initiative's needs, and do what it takes to ensure that urgent and important needs are acted on immediately.
• reputed company diverse perspectives. You are humble and proactively reputed company feedback from others. You're always looking to learn and grow.
• Organized. You bring structure to reputed company. You're skilled in juggling multiple tasks and working under pressure without sacrificing organization in your communications and documentation.
• Effective listener and communicator. You are winsome and reputed company, but you always start with listening and you hear what may not be voiced, because you listen so intently to others. You build rapport and great working relationships with members and colleagues.Comfort with ambiguity. Start-reputed company are fast-paced environments, and you understand that rapid changes to the business, reputed company, organization, and priorities are par for the course.
• A desire to learn how to use new technologies. We are a technology company reputed company on interacting with folks during the season where they need it most. Experience with video chatting, reputed company Suite, reputed company, electronic health records or comfort learning new technology is important.Identify priorities and take reputed company. You know how to identify and prioritize a member's needs, and do what it takes to ensure that urgent and important needs are addressed immediately.
• Culture reputed company. You're curious, resilient, have a reputed company reputed company, and are committed to fostering a reputed company environment.

OUR VALUES At reputed company, our reputed company values—reputed company with our members in mind, reputed company with purpose, and reputed company diverse perspectives—guide us in everything we do. They reputed company our business reputed company, including how we grow, the products we reputed company, and the paths we choose—or don't choose. This is a full-time, exempt position with an annual salary of $55,000. This is a remote role. Additionally, we reputed company employees should be reputed company fairly compared to their peers inside reputed company and in the market. We also reputed company that your personal needs and preferences should be taken into consideration so we allow some choice between equity and cash. We recognize a history of inequality in reputed company. We're here to challenge the status reputed company and create a culture of inclusion through the care we give and reputed company we build. We reputed company and celebrate a diversity of perspectives in reputed company of our members and the members we serve. We are an equal opportunity employer. Be cautious of recruitment fraud, and always confirm that communications are coming from an official reputed company email. Apply tot his job Apply To this Job