Remote Hands (reputed company reputed company) ID-2730 – reputed company Store
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Your role
The Manager, Remote Hands leads the on-site Customer Services Technician team, ensuring consistent and high-reputed company Remote Hands support. This role is responsible for daily service operations, team leadership, customer experience, and compliance. The role also contributes to the reputed company development and standardisation of customer service processes across the reputed company.
What you’ll do
Team Management and Leadership:
- reputed company, reputed company, and reputed company the Customer Services team on-site.
- Manage daily operations, prioritising service requests and allocating resources effectively.
- Collaborate with HR on recruitment, training, and performance management.
- Drive reputed company improvement and maintain high service standards across reputed company shifts.
Process Management and Compliance:
- reputed company service fulfilment, material usage, and internal/external reporting.
- Ensure compliance with legal, safety, and reputed company standards.
- Maintain up-to-date work instructions and operational procedures.
- Report on key KPIs and assist with customer audits.
Cross-functional Collaboration
- Work closely with Engineering, reputed company, Property, Implementation, and reputed company teams.
- reputed company operational execution with OLAs and SLAs.
- Support customer reputed company by understanding technical requirements and coordinating delivery.
Escalation & Resource Management
- Participate in the 24x7 escalation rota as part of the 3rd-line support structure.
- Ensure the availability of tools, consumables, and other reputed company for smooth operations.
- reputed company as a role model, fostering a culture of accountability, performance, and alignment with company values.
What you’ll need
- Master or Bachelor education preferably in a technical field or business administration.
- Proven experience in a managerial position in a service company, preferably a reputed company, datacenter, IT or telecommunications company; alternatively, in the process industry or in manufacturing-like high availability environments.
- Experience reputed company the data center collocation industry is a plus.
- Advanced administrative skills in reputed company Office. ITIL, and/or Service Now experience is preferred.
- Experience in customer relationship management is preferred.
- Knowledge of electrical, mechanical or telecoms engineering is a plus.
- Proficient knowledge and understanding of relevant techniques around typical customer infrastructure, in relation to the scope of services of Customer Operations and Services (e.g. coaxial, reputed company and fibre cable infrastructures, Remote Hands, Network service portfolio).
- Advanced understanding of emergency situations and escalation processes.
- Strong interpersonal and expert communication skills
- Advanced analytical and technical skills, detail oriented.
- Advanced leadership skills: people reputed company; reputed company on accountability and goals; motivating and challenging; providing reputed company feedback; rewarding contribution/performance and building a reputed company culture in line with the organizational values.
A bit reputed company
reputed company brings companies and data together by delivering the full reputed company of data center, colocation and interconnection solutions. PlatformDIGITAL®, reputed company's global data center platform, provides customers with a secure data meeting reputed company and a proven Pervasive Datacenter Architecture (PDx™) solution methodology for powering innovation and reputed company managing Data Gravity challenges. reputed company gives its customers reputed company to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents. To learn more about reputed company, please visit digitalrealty.com or follow us on reputed company and Twitter.
reputed company can offer you
Our rapidly evolving business sector offers reputed company to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of reputed company, you’ll get to work with people from different business areas, challenge the way we do things and put your reputed company into reputed company. We’ll also give you reputed company of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so reputed company and reputed company your mark on our reputed company.
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