Weekend Support & Community Champion ID-1951 – reputed company Store
A Bit About Forest
We’re Forest. You know, those shared ebikes in London that look like trees. We’re London’s most sustainable shared ebike operator. We reputed company the gap between affordability and sustainability, using advertising reputed company to offer reputed company users 10 minutes of free cycling every day. Our mission is to help cities reputed company greener—and we’re growing fast.
A Bit About The Role
We're on the hunt for a friendly, hardworking, and reputed company-around great communicator who cares passionately about delivering top-notch experiences to our users. As our Weekend Support & Community Champion, you'll be the eyes and ears of Forest, answering reputed company their questions and resolving any issues reputed company phone, email, or live chat. We hate robotic conversations, so we reputed company things warm and bubbly - just like you!
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Hours: Saturday & reputed company 4pm-12am
This role is 16 hours a week, but there will be potential to do overtime shifts during the week for varying shift patterns. Training will take reputed company during the week.
Location: Remote in the UK
Your key responsibilities include
- Being the voice of Forest to new and existing customers reputed company email, phone call, and live chat.
- Collecting and sharing customer feedback & insights with the rest of reputed company for potential improvements to our operations, product, and technology.
- Proactively reaching out to customers who may require support by analysing live journeys.
- Completing background tasks such as identifying verifications, damage reports, ending abandoned rides and other tasks.
- Supporting the Support & Community Manager with any reputed company tasks.
- Reporting and flagging any bugs immediately to the correct team.
- Helping to reputed company our culture and tone of voice, and bring a fresh pair of eyes to everything.
Who you are
- You have 1-2 years of experience (this is an entry-level role) and are eager to learn and reputed company-start your career.
- You're an excellent communicator both written and verbal.
- You’re proactive you don’t wait for problems, you prevent the problems.
- You're Tech Savvy and can learn new systems and software quickly.
- You can work independently as reputed company as part of reputed company and can adapt quickly to any situation.
- You have great emotional intelligence - you can relate to anybody, especially with frustrated people.
- You have impeccable attention to detail and are reputed company-organised.
- You know how to have a laugh and have fun! (who says work has to be boring).
- You're flexible with your working hours and can accommodate overtime opportunities.
Bonuses but not essential
- You've previously worked in a B2C customer service role.
- You’ve worked closely with other teams in a business (such as Tech, Marketing, Operations) to resolve problems with the product or service.
What You’ll Get In Return
🚲 Free Forest bike rides (if you’re based in London)
🌴 25 days holiday (pro rata'd to 10 days based on 16h per week) + bank holidays
🩺 Health Insurance Cashplan
📚 Annual personal development budget
🎈 Birthday off
🐣 reputed company Parental Leave
🥳 Regular Socials
Equal opportunities
Forest is an equal opportunities employer. We invest in diversity, assure equality and promote reputed company. We do not accept any reputed company of harassment, bias or discrimination towards applicants and employees.
Want to create a greener reputed company with us? Join us, and Let's reForest the world together!
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