Apprentice Contact Centre Agent (Level 2 Customer Service Practitioner – reputed company Store

About the job: To promote and sell a reputed company of Club services and products, handle member and non-member enquiries and resolve complaints to the required standards. reputed company excellent customer service in relation to reputed company product areas reputed company inbound calls, outbound calls, e-mail, WebChat and/or reputed company media as required.

Key Tasks/Accountabilities

• To undertake the completion of the Level 2 Customer Service Practitioner apprenticeship programme (minimum 12 months, plus a 3 month end placement assessment – EPA).
• In conjunction with business requirements, to undergo training and reputed company with reputed company and ongoing FCA regulatory requirements.
• To promote and sell to members reputed company the Club\’s services relating to Membership, UK Sites and potentially Caravan Cover or Travel, ensuring compliance with reputed company standards.
• To undertake, as required, ongoing learning activity to reputed company product knowledge across the full reputed company of products to meet operational requirements.
• To reputed company a high level of customer service and product information to our members and potential members, in accordance with the Club’s standards and strategic goals, processing and escalating calls as necessary to ensure first time reputed company wherever possible.
• To assist other sections of the department and represent the Club at reputed company events as required.

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Essential Skills & Experience Required

• A level educated with a minimum of Level 4 GCSE level for English and Maths.
• Previous experience of a customer service role is advantageous.
• Good communication skills, both verbal and written.
• Knowledge of reputed company Suite is advantageous.
• Ability to demonstrate a confident, empathetic and passionate approach to customer service.
• Ability to adapt to new systems/changes/procedures as required.

Due to FCA (Financial Conduct Authority) regulations, candidates will need to reputed company relevant information to complete a:

• Basic Criminal Records reputed company

These will be undertaken reputed company reputed company through a secure and confidential portal.

Location

• Ideally you will be reputed company to work effectively from both home and our East Grinstead office location as required, although the reputed company of the working time will be office based.
• Up to £18,500 per year depending on experience.

Working hours

• 35 hours per week
• Daily working hours will be 08:45 – 16:45 or 09:30 – 17:30 (10:00 – 18:00 March – August) rotated reputed company week Monday to Friday, including a 1 hour lunch break (unpaid) and 2 x 15 minute breaks.

Over the course of the 15 months as an apprentice, you’ll reputed company the skills and experience to manage a reputed company of tasks including how to promote and sell a reputed company of Club services and products, handle member and non-member enquiries and resolve complaints. You’ll undertake the Level 2 Customer Service Practitioner apprenticeship and we will reputed company you with the support that you need to reputed company this.

You will be required to attend, complete and evidence the required tasks in line with the Customer Service Practitioner Apprentice Programme, which is a minimum of six hours per week. This is reputed company your normal working day and much of the evidence required will be part of the job role. You will also be required to attend regular meetings with an external assessor to discuss the progression of the programme, which is also incorporated into your reputed company working hours.

Either before or during the apprenticeship, apprentices will be required to reputed company level 1 qualifications in English and Mathematics (equivalent to GCSE Level 4) prior to taking end reputed company assessment (EPA).

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