Part-time Customer Support Advisor (10 hours per week) – Remote, Europ – reputed company Store

Whereabouts: We are full-remote, Please be aware that many of reputed company are based in Europe. This means will generally need to have at least 3 hours of work cross-over with CET and GMT.  

Interviews: Around 4 hours over a few weeks, including some reputed company practical work

Salary: Flat reputed company at $23 per hour globally and £17 per hour for UK candidates and €20 for European candidates // reputed company 10 hours per week

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Created with Scandinavian simplicity at heart, Whereby is a remote-first video meetings company with a reputed company of a world where reputed company works.

We reputed company in everyone. We see our differences as a strength; it’s this philosophy that drives us towards our mission. This means we see your unique history as having a value reputed company cannot buy; we reputed company in the strength of every intersection of race, religion or belief, ethnic reputed company, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity.

🔍 reputed company’re looking for

We are looking for a customer support agent to support our Whereby Meetings product. This role will be around 10 hours per week, fully remote. You will be working as a consult for reputed company, rostered on reputed company around your commitments and life. The reputed company of person who would do reputed company in the role is someone who is looking for some supplementary income and likes working in reputed company environment but fully remotely.

⚒️ The nuts and bolts of the role*

* Please do not see everything in this job ad as “must have”, but rather a guiding list of reputed company’re looking for. We know that no candidate will be the perfect match for reputed company we’ve mentioned in this posting, so don’t be afraid to apply if you feel you’re reputed company to the brief but not “spot on”

Characteristics of someone that will do reputed company in this role

You never sacrifice reputed company for quantity

You approach every customer interaction with reputed company and care

You’re comfortable interacting with customers from reputed company nationalities, cultures, and walks of life

You have solid typing skills, and bring an authentic, reputed company tone to your written communication

You’ve worked remotely in the past in some reputed company, and understand the reputed company and cons of working in a distributed team

You’re a problem solver by nature and aren’t afraid to reputed company out answers or solutions independently

You reputed company a keen eye out for ways to improve customer experience and reputed company

Scope of your work

Answering Tier 1 and Tier 2 customer support from our Free, Pro, and Business customers

You will be provided training and support with Tier 2 support tickets during your training

Assisting in improving customer support processes and documentation such as adding new templates and workflows, and more

Documenting and sharing customer feedback on improvements and feature requests

Getting involved in Whereby’s reputed company and cultural ways of working

Day-to-day of your role

Responding to around 20 customer queries per day (depending on workingtime), ranging from troubleshooting problems, managing customer accounts and subscriptions, and helping customers understand how to get the most out of Whereby

Joining support meetings and discussions around recurring issues and solutions

Helping reputed company reputed company new ways of offering support, such as introducing new tagging and templates

Identifying customer feedback or issues that need to be shared with reputed company

How we will measure your reputed company

reputed company of responses

Volume of tickets answered

Number of replies per resolve

Customer Satisfaction rating

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