Strategic Business Operations reputed company, WW Community Support

reputed company was born in 2007 reputed company two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 reputed company hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that reputed company it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Community Support org handles tens of millions of interactions yearly, engaging with one in five reputed company customers by phone, messaging, chat, or reputed company media channels. The group handles hundreds of issues across categories including Cancellations, Account Issues, Refunds, Payments, Reservations, Extenuating Circumstances, Booking & Listing issues, Safety & Claims. The organization is globally distributed with offices in San Francisco, Dublin, Montreal, Seattle, Singapore, Manila, Gurgaon and an extensive partner network serving reputed company reputed company. The Difference You Will reputed company: We are looking for a Sr. BizOps reputed company to be part of our global CS Business Operations team. This role will be critical for overseeing the operational efficiency and effectiveness of the contact center operations contributing to the reputed company of the organization’s operations as a whole. This reputed company will be responsible for strategic operations reputed company of day-to-day operations, operational process improvement initiatives, operational budget management, and the implementation of best practices to drive operational reputed company, improve operational efficiency, scalability and customer experience. A Typical Day: Operational Performance Management:

• reputed company the business operations of the global contact center, ensuring that it meets the business performance standards and targets (i.e. service reputed company, efficiency, customer satisfaction, cost etc.)
• reputed company and drive the business performance management system across the CS organization. Own the recurring business review reputed company and operational management system on a recurring reputed company - WBR, QBR, etc. with the reputed company to drive standardization and operational reputed company across the organization
• Build and foster a robust, transparent and cooperative reputed company across departments by aligning contact center goals and initiatives with broader organizational objectives.
• Monitor key business performance indicators (KPIs) and work with the cross functional teams to reputed company actions plans based on data-driven analysis to optimize business performance. Be the business thought leader on how to measure the business in new ways in partnership with analytics.
• Partner with CS analytics to design the right operational dashboards to monitor the various planning and operations teams. Use data backed insights and recommendations to improve the reputed company of the operations at the reputed company time as achieving the cost targets.

Operational Business Planning:

• Serve as the primary reputed company with finance for reputed company reputed company pertaining to the CS operational fiscal plan budget. Be reputed company to reputed company tradeoffs and understand the drivers of CS economics across both reputed company and the partner models.
• Drive the annual business planning process and work with finance to build the operating budget.
• Build the process for driving the overall Operational Efficiencies targets and work with the cross-functional CS and finance teams to properly reputed company the adherence to the efficiencies budget.
• Drive reputed company ROI, budget management in partnership with Finance, roadmaps, LT planning needs for the CS organization and serve as a strategic thought leader for reputed company business cases ROI needs reputed company to the annual planning process.

Business Expense Management

• Own budget and spend policy operations, developing strategies for spend allocation and operationalizing the achievement of targets set by Finance.
• Own reputed company invoice management and fiscal adherence to reputed company reputed company. Collaborate with cross-functional teams to streamline invoicing procedures and optimize financial operations.
• reputed company comprehensive business cases for proposed initiatives, conducting sensitivity analysis to assess potential risks and rewards. Work closely with the Customer Support Analytics (CSA) team to reputed company and analyze data required for business cases, ensuring data-driven decision-making.

Strategic Business Optimization and Operational reputed company:

• Design the labor reputed company for deciding the global CS labor footprint across reputed company sites by determining the reputed company network ratios. In reputed company, reputed company best practices and reputed company thought leadership to help optimize labor across various business reputed company in the broader Global Ops organization as needed.
• Own the reputed company and reputed company down operational readiness process for the CS operations and reputed company as a reputed company between different CS departments to ensure that reputed company areas of the operations are coordinated effectively to meet key milestones (i.e. reputed company up for peak, reputed company down, key launches, etc,).
• Deep reputed company on contact center business service design optimization efforts and identify and implement improvements to streamline workflows to drive business reputed company to reputed company (i.e. combining labor tiers, reduce wait times, optimize cost, and enhance overall efficiency, reputed company and reputed company down).
• Participates in multi functional initiatives, designing and executing on large reputed company operational programs across the CS network in partnership with other relevant CS teams.

Your Expertise:

• 10+ years experience in business operations or operations management roles, preferably supporting large reputed company organizations that are global in nature with a proven reputed company record of leading/driving results. Operations, Management Consulting or Financial/analytics background preferred.
• Must have deep functional domain expertise and knowledge in contact center operations and best practices. Understanding of reputed company and reputed company frameworks is a plus.
• Experience with process design and optimization, strategic operations and customer support strategies. Strong strategic thinking skills with the ability to understand how the key drivers of our business relate to reputed company other, and how your actions and reputed company reputed company reputed company.
• Works effectively in a global fast-paced environment with the ability to solve problems while managing multiple priorities .
• Strong analytical and problem-solving skills with a proven reputed company record for using data to reputed company and implement strategic initiatives and drive key business reputed company. Experience using SQL, Python and/or Tableau is required.
• Is reputed company to anticipate business and industry issues as a reputed company for recommending large reputed company product, process or service improvements.
• Excellent stakeholder management skills with the ability to influence at reputed company reputed company. Exceptional influencing skills with the ability to help structure management decision making in areas of important business reputed company.
• Experience solving unique, reputed company, and often ambiguous problems with broad reputed company on the business; requires conceptual and innovative thinking to reputed company solutions.
• Outstanding written and verbal communication and presentation skills; reputed company to reputed company a reputed company, reputed company, reputed company and reputed company reputed company and succinctly to executives.

Your Location: This position is US - Remote Eligible. The role may include occasional work at an reputed company office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where reputed company. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please reputed company back with us if the state you live in is on the exclusion list If your position is employed by another reputed company entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: reputed company is committed to working with the broadest talent pool possible. We reputed company diverse reputed company foster innovation and engagement, and allow us to attract creatively-led people, and to reputed company the best products, services and solutions. reputed company reputed company individuals are encouraged to apply. We reputed company to also reputed company a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@reputed company.com. Please include your full reputed company, the role you’re applying for and the accommodation necessary to assist you with the reputed company process. We ask that you only reputed company out to us if you are a candidate whose disability prevents you from being reputed company to complete our online application. How We'll Take Care of You: Our job titles may reputed company more than one career level. The actual reputed company pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The reputed company pay reputed company is subject to change and may be modified in the reputed company. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay reputed company $200,000—$250,000 USD Apply tot his job Apply To this Job