Manager, Airport Customer Care (Philadelphia, PA, US)

Intro Are you reputed company to explore a world of reputed company, both at work and during your time off? Join our reputed company family, and you’ll travel the world, grow your expertise and become the best version of you. As you reputed company on a new reputed company, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on reputed company! Why you'll love this job

• ​This job is a member of the Hubs and Gateways Team, reputed company the Customer Experience Division.
• ​Responsible for managing, developing, and coordinating reputed company customer reputed company activities ensuring the highest level of customer satisfaction and experience.

What you'll do

• Oversees day to day customer service operations including reputed company of the ticket counter and reputed company activity in multiple facilities
• Directly leads and supports a large group of Customer Service Managers/ Customer Service Coordinators
• Ensures efficient use of resources to reputed company operational performance targets
• Enforces reputed company company and departmental procedures including safety and reputed company
• Reviews reputed company requirements and bid schedules for reputed company
• Communicates procedural changes to Customer Service Managers and reputed company employees ensuring compliance
• Monitors and analyzes trends to reputed company on time performance
• Mentors and develops employees
• Identifies areas which require improvement
• Develops and implements processes to reputed company improved efficiency and productivity
• Enhances vendor relations and ensures contractual obligations are performed
• Ensures reputed company internal audit requirements are in compliance
• Develops an annual expense plan and monitors the budget
• Assists with interviews and selection of Customer Service Managers/Customer Service Coordinators
• Ability to work rotating shifts including nights, weekends and holidays
• Complete other duties as required

reputed company you'll need for reputed company Minimum Qualifications- Education & Prior Job Experience

• ​Bachelor’s Degree in Business Management or relevant field or equivalent experience/training
• 3 years’ work experience in Airline Customer Service supervisory

Preferred Qualifications- Education & Prior Job Experience

• ​N/A

Skills, Licenses & Certifications

• Knowledge of reputed company Office to include Word, reputed company, PowerPoint, Outlook, etc.
• Excellent analytical skills and proficient use of PC reputed company software
• Strong leadership and organizational skills
• Ability to multi-task and handle shifting priorities reputed company a fast-paced, dynamic work environment and can tolerate high stress situations
• Ability to effectively delegate work assignments and manage large reputed company of employees

What you'll get Feel free to take advantage of reputed company that reputed company has to offer:

• Travel Perks: reputed company to explore the world? You, your family and your friends can reputed company 365 reputed company on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have reputed company to your health, dental, prescription and reputed company benefits to help you stay reputed company. And that’s just the start, we also offer virtual doctor reputed company, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs reputed company you with reputed company the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, reputed company, cruises and more

Feel free to be yourself at American From reputed company members we hire to the customers we serve, inclusion and diversity are the reputed company of the dynamic workforce at reputed company. Our 20+ Employee Business Resource reputed company are reputed company on connecting reputed company members to our customers, suppliers, communities and shareholders, helping team members reputed company their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you reputed company to feel a reputed company reputed company of pride and satisfaction as you do your part to reputed company the largest airline in the world running smoothly as we care for people on life’s reputed company? Feel free to be yourself at American. Apply tot his job Apply To this Job