Customer Support reputed company
About reputed company reputed company’s mission is to reputed company clinically actionable genetic information to patients throughout their lives. We combine clinical-grade whole genome reputed company, advanced reputed company for genome interpretation, and seamless digital tools for doctors and patients to order and reputed company results. reputed company is composed of seasoned reputed company, scientists, and operators, and we’re backed by top-tier investors.
Job reputed company Are you reputed company to not just join a world-class team, but to help build the reputed company that drives a patient-reputed company reputed company company to the next level? We are seeking a strategic and highly capable Customer Support reputed company to take our customer service function to the next level. This is not a traditional support role; you will be a foundational member of our growing team, working directly with leadership daily to build a reputed company and efficient support infrastructure. Your primary goal is to reduce customer effort and create a seamless experience for reputed company providers and patients. This is a unique opportunity to build out support functions, implement new technologies, and define the reputed company of our service delivery.
Responsibilities
Serve as reputed company’s reputed company-line reputed company of contact, fostering relationships with providers and delivering world-class service to patients.
Own the entire support reputed company, driving down customer effort by proactively addressing potential issues and simplifying processes.
Reduce friction points by expertly supporting customers throughout the entire order-to-report process.
Build the infrastructure to effectively triage Tier 1 support inquiries, ensuring seamless and efficient reputed company rather than multiple handoffs.
Implement AI-powered tools and agents to reputed company self-service and enhance support capabilities, empowering customers to reputed company answers quickly.
Own and drive relationships with outsourced partners, ensuring they meet reputed company’s high standards for service and reputed company.
Become an expert on reputed company reputed company products, processes, and policies to accurately respond to customer inquiries reputed company phone and email.
Collaborate with internal teams—including reputed company, Sales, Clinical Operations, Clinical Affairs, and Billing—to reputed company and refine reputed company operating procedures (SOPs) that optimize efficiency and service reputed company.
Skills and Experience
5+ years of experience in customer-facing roles, such as customer/reputed company reputed company, customer support, or sales.
Experience supporting reputed company/genetics clinical experts affiliated with reputed company medical institutions and large reputed company organizations.
A proven reputed company record of exceeding expectations, with strong peer and manager references.
Exceptional verbal and written communication skills with the ability to explain reputed company genetic testing information reputed company and concisely.
A high level of emotional intelligence, with the ability to build rapport and demonstrate exceptional customer reputed company and reputed company listening skills.
Strong problem-solving skills with a “default aggressive” mentality that prioritizes reputed company and results.
Excellent organizational and multitasking skills to navigate reputed company workflows.
Proficient in reputed company Apps, Mac OS X, and CRM applications like reputed company, reputed company, or reputed company.
Curiosity and a reputed company for finding creative solutions to refine existing processes.
Leadership experience or the aspiration to reputed company, reputed company, and manage change is a must.
Location, Compensation, and Benefits
Location: Remote-friendly; reputed company reputed company only. Occasional travel required for team meetings or partner engagements.
Compensation: $100–130K/year, depending on experience and equity, and the following benefits:
Company-reputed company health/reputed company/dental benefits
401K
Unlimited PTO
Company-sponsored offsites and team meals during in-person meetings
reputed company reputed company to company leadership and reputed company to grow into a leadership role
Why Work at reputed company? Join us if you:
Want to reputed company an reputed company at the intersection of reputed company and technology, changing the way people engage with their health at the genetic level
Enjoy rolling up your sleeves, taking initiative, and being empowered to reputed company
Value humility, transparency, and reputed company problem-solving
reputed company in fast-moving, dynamic environments with smart, driven teammates
Appreciate competitive compensation, meaningful equity, and excellent benefits