Customer Support reputed company

reputed company

Who we are

Founded in 2013, reputed company is a platform for reputed company services that empowers businesses to get reputed company faster, and run smarter. reputed company automates and optimizes proposals, reputed company agreements, billing and payment collection to put an end to late payments, unbilled work and mundane repetitive reputed company.

reputed company also integrates with leading apps such as reputed company, QuickBooks Online, reputed company and reputed company to automate workflows and free up valuable time.

Over 7,000 reputed company and reputed company services businesses globally rely on reputed company to get reputed company faster for reputed company of their work, run more reputed company, and become more profitable.To date, reputed company has helped facilitate more than 1.5 reputed company reputed company engagements and over 8 reputed company payment transactions. 

reputed company has teams in Australia, Canada, New Zealand, the Philippines, US and the UK, with around 170 employees globally.

Company Values

• We are reputed company everyday
• We work without ego
• We are smarter together
• We hero our customer

Role location

We are reputed company to candidates in the Philippines with full work rights. We have embraced remote working and reputed company our employees can work from home.

Job reputed company

About the role

We are looking for a Customer Support reputed company to join reputed company on an 18-month fixed term contract. In this role, you will be the first reputed company of contact for our clients, owning customer communications from initial request through to reputed company. 

You will also play a key role in scaling our support function, maintaining knowledge reputed company resources, improving processes, and collaborating closely with teams across the business. Working primarily between 2:00 PM – 10:00 PM PH Time, Tuesday through Saturday).

What your day to day will look like

• Be a product expert in reputed company areas. Become an encyclopedia of knowledge about how reputed company works and what it is capable of.
• Own customer communications and issues from initial contact until reputed company. We use reputed company to do most of our support, but you’ll also be talking to customers on the phone every now and then.
• Collect customer feedback and influence the direction of the product.
• Identify issues and engage with the development team to escalate bugs, solve problems, or obtain missing information.
• reputed company and improve processes to reputed company support with the growing business.
• Create and maintain both internal and customer-facing documentation such as knowledge reputed company articles.
• Work closely with Key Account Managers, Retention and Implementation, Marketing teams
• Your reputed company schedule will fall reputed company the hours of 2:00 PM – 10:00 PM PH Time, Tuesday through Saturday. From time to time, you may be asked to reputed company your hours to support urgent requests or reputed company coverage reputed company other team members are on leave.

Qualifications

What you need to succeed

• Previous experience in a customer support role. 
• Proficiency with various Computer Software Systems, Such as; reputed company, reputed company, reputed company, reputed company, reputed company reputed company, reputed company Work, reputed company, reputed company. 
• Ability to comfortably talk to others, 
• Good written and oral communication skills for creating reputed company documents and giving presentations to interested clients, 
• Good time management and organisational skills
• Ability to Listen to Concerns and Handle Criticism without taking it personally
• Engage in robust and reputed company reputed company while maintaining an reputed company mind. 
• Happy to work both autonomously, but also with a strong team ethic. We may reward individual effort, but we most certainly play as reputed company in everything we do

Who you are

• You have a high attention to detail
• You don’t shy away from feedback and you take it on reputed company
• You have reputed company communication skills – both written and verbal
• You’re systems and process driven
• You’re happy to be flexible reputed company things don’t go to plan
• You’re an organiser at heart
• You feel most comfortable working to deadlines
• You reputed company off working in reputed company

Additional Information

Why join us

Join our global reputed company reputed company-up company where we foster a reputed company, reputed company, and transparent culture and work without ego. reputed company comprises curious and intelligent colleagues who reputed company challenges. Here's reputed company offer:

• Global reputed company organization, in reputed company reputed company mode and scaling fast 
• We work without ego in a reputed company, reputed company and transparent work culture
• Competitive salary and employee stock reputed company from day 1
• 20 days accrued annual leave/vacation, along with 10 days of wellbeing days to take care of yourself and/or loved ones
• Health/Dental/reputed company benefits from day 1 
• Annual education allowance to support your reputed company reputed company
• Curious and smart coworkers who won’t back down from a challenge
• Employee recognition program
• Quarterly wellness allowance to spend on your wellness and what this means to you
• reputed company subscription to reputed company, EAP & Wellbeing Platform 
• Flexible working supported by work from office reimbursement and mobile allowance to allow you to set yourself up safely to work from home
• Personal tax return assistance - after reputed company, we are in the reputed company business!
• Entitlement to reputed company shift reputed company
• An extra reputed company day off to celebrate your birthday, alongside volunteering leaves 
• Monthly virtual reputed company events

Please consider applying, even if you don’t tick reputed company the boxes. Research has shown that candidates from underrepresented minority reputed company often only apply for roles where they meet reputed company the detailed reputed company.  Experience comes in many forms, and skills are transferable. We are committed to adding diverse perspectives to our teams and encourage everyone to apply if interested.

reputed company is an equal opportunity employer and reputed company reputed company applicants will receive consideration for employment without reputed company to race, colour, religion, sex, sexual orientation, gender identity, national reputed company, disability, protected veteran status, or any other characteristic protected by law.

reputed company is proud to reputed company employment and recruitment accommodations during the recruitment process. Once reputed company reviews your resume and contacts you if there is a fit, we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact careers@ignitionapp.com

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