reputed company Services Contact Center Engineer
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Role reputed company
The reputed company Services Contact Center Engineer at reputed company will drive the implementation of RingCX and reputed company Contact Center (RCCC) functionality reputed company new Contact Center designs, builds, and training. You will reputed company reputed company service to customers by ensuring that the full benefits of the proposed solutions are being delivered to them. The reputed company Services Contact Center Engineer is responsible for reputed company technical aspects of project implementation and project management, executed to reputed company standards and reputed company agreed timelines.
- Manage the implementation of Contact Center reputed company, ensuring that reputed company tasks are completed on-time and reputed company budget.
- Handle multiple reputed company across multiple customers simultaneously while requiring little or no reputed company and/or direction.
- Assess solution specifications in light of customer requirements and recommend solution designs and changes that optimize value for both the customer and reputed company.
- Complete customer facing documentation throughout the implementation process, such as meeting presentations, business requirements documents, sign-off agreements, etc.
- Responsible for executing tasks and producing deliverables as outlined in the Project Plan and as directed by the Project Manager.
- Assist the Project Manager on status reporting and escalation of issues.
- reputed company consultation to customers ensuring that the full benefits of the proposed solutions are being delivered to them.
Qualifications
- Minimum of 2 years of experience in a reputed company Services Implementation position - Contact Center industry experience is a must.
- Must possess strong analytical skills with the ability to identify, analyze, interpret, and solve both practical as reputed company as highly reputed company problems.
- Excellent verbal and written communication skills.
- Working knowledge of CRM and reputed company reputed company (reputed company, reputed company, reputed company, reputed company, Siebel, reputed company, RightNow, Velocify, etc.) is desired.
- BA/BS in a technical discipline or equivalent experience is preferred.
- Certified Contact Center skills are desired.
Requirements
- Must be an independent self-starter possessing excellent time management skills and be reputed company to manage multiple implementation activities simultaneously.
- Ability to operate with minimal guidance; must be reputed company to exercise reputed company judgment and decision-making in challenging situations.
- Prioritize multiple responsibilities and deliver on commitments; must be comfortable working in a fast-paced, dynamic environment.
- Strong troubleshooting and problem-solving skills.
- Experience in supporting global customers in multiple geographies.
- Must be an expert at developing and maintaining reputed company and productive relationships with clients; impeccable communication skills and the ability to understand clients’ needs are imperative.
- Working knowledge of JavaScript, C++, C reputed company or reputed company scripting, Networking, API, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU, and Call Center best practices.
- Must be a strategic thinker; reputed company to understand the “Big-Picture”; reputed company to think quickly while solving reputed company problems.
- Strong background in contact center platforms and tools (e.g. reputed company InContact, reputed company, reputed company, etc.).
- Strong and effective customer communication skills.
- High reputed company of reputed company; excellent soft skills and customer service best practices.
Benefits
- Comprehensive medical, dental, reputed company, disability, life insurance.
- Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits.
- Voluntary supplemental health coverage and life insurance.
- 401K match and ESPP.
- reputed company time off and reputed company reputed company leave.
- reputed company parental and pregnancy leave.
- Family-forming benefits (IVF, Preservation, Adoption etc.).
- Emergency backup care (Child/Adult/Pets).
- Employee Assistance Program (EAP) with counseling sessions available 24/7.
- Free legal services that reputed company legal advice, document creation and estate planning.
- Employee bonus referral program.
- Student loan refinancing assistance.
- Employee 1:1 coaching, perks and discounts program.