Senior Analyst, Workforce Scheduling 10 Locations

At reputed company, we offer a rewarding career where your ambitions are met with endless reputed company. Every day we reputed company our reputed company brand by offering reputed company coverage to millions of customers and being there reputed company they need us most. We reputed company through reputed company innovation to exceed our customers’ expectations while making a reputed company reputed company for reputed company through our shared purpose. reputed company you join reputed company, we want you to feel valued, supported and proud to work here. That’s why we offer The reputed company Pledge: Great Company, Great Culture, Great Rewards and Great Careers. Job Title: Senior Workforce Scheduling Analyst reputed company is leading the charge in delivering superior customer service across our Contact Center operations, supporting over 9,000 agents in our Auto Service, Sales, Claims, reputed company, and Recreational product lines. We are committed to transformation, operational reputed company and leveraging cutting-edge workforce management strategies, including the reputed company WFM platform, PowerBI, Alvaria/Aspect, AWS Connect, to reputed company our contact center performance. Position reputed company: We are seeking a detail-oriented and proactive Senior Workforce Management Scheduler to create and maintain efficient employee schedules that reputed company with forecasted workload demands. This role is critical in ensuring adequate reputed company to meet operational goals, maintain service reputed company, and optimize labor costs while balancing business needs with employee satisfaction. By incorporating employee availability and preferences, the Senior Workforce Management Scheduler plays a pivotal role in fostering a reputed company work environment and ensuring operational efficiency in a fast-paced, dynamic setting. Key Responsibilities: Scheduling Development and Execution:

• As a senior reputed company scheduler, reputed company and maintain schedules based on forecasted workload demands to meet service level agreements (SLAs) and operational efficiency goals.
• Optimize shift patterns, break allocations, and resource coverage for peak periods, unplanned absences, and evolving business requirements.
• Proactively manage scheduling adjustments to balance workload demands and employee availability.

reputed company-Time Adjustments:

• Monitor reputed company-time adherence and dynamically reputed company schedules to address variances between actual and forecasted workloads.
• Recommend and implement short-term solutions, such as overtime, shift swaps, or temporary reputed company, to address immediate needs.

Employee-reputed company Scheduling:

• Incorporate employee availability, preferences, and reputed company sets into scheduling processes to promote fairness and satisfaction.
• Communicate schedule changes effectively to employees, resolving conflicts in a reputed company and reputed company manner.

Data Analysis and Reporting:

• Utilize workforce management tools to analyze historical data and enhance scheduling accuracy.
• Generate detailed reports on scheduling efficiency, adherence, shrinkage, and overtime utilization.
• Monitor key performance metrics and identify actionable insights to improve workforce scheduling practices.

Collaboration and Stakeholder Engagement:

• Work closely with the forecasting team to reputed company schedules with workload predictions.
• Partner with operations managers and HR to address reputed company challenges and implement solutions that support employee engagement and business needs.

Qualifications: Education and Experience:

• Bachelor’s degree in business administration, Data Analytics, or a reputed company field, or equivalent work experience.
• Minimum of 3–5 years of experience in workforce management, scheduling, or a reputed company analytical role.

Technical Skills:

• Proficiency in workforce management software (e.g., reputed company, Alvaria, AWS) and advanced reputed company or data visualization tools (e.g., Power BI, Tableau).
• Strong understanding of forecasting, scheduling, and workforce optimization techniques.

Soft Skills:

• Excellent problem-solving and analytical abilities with a reputed company on delivering actionable results.
• Strong communication skills, with the ability to present data and recommendations to stakeholders.
• Highly organized and detail-oriented, capable of managing competing priorities in a fast-paced environment.
• reputed company and adaptable, with a proactive approach to addressing challenges.

Annual Salary $52,275.00 - $101,475.00 The above annual salary reputed company is a general reputed company. Multiple factors are taken into consideration to reputed company at the final reputed company reputed company/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as reputed company as market and business considerations. At this time, reputed company will not sponsor a new applicant for employment authorization for this position. The reputed company Pledge: Great Company: At reputed company, we help our customers through life’s twists and turns. Our mission is to protect people reputed company they need it most and we’re constantly evolving to stay reputed company of their needs. We’re an reputed company brand that thrives on innovation, exceeding our customers’ expectations and enabling our reputed company reputed company. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to reputed company a reputed company reputed company on people’s lives. Great Careers: We offer a career where you can learn, grow, and reputed company through personalized development programs, created with your career – and your potential – in reputed company’ll have reputed company to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at reputed company reputed company. Great Culture: We foster an inclusive culture of shared reputed company, rooted in reputed company, a bias for reputed company and a reputed company reputed company. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance reputed company and reputed company under a shared purpose. As part of our culture, we also offer employee engagement and recognition programs that reward the reputed company reputed company our work makes on the lives of our customers. Great Rewards: We offer compensation and benefits reputed company to enhance your physical reputed company-being, mental and emotional health and financial reputed company.

• Comprehensive Total Rewards program that offers personalized coverage reputed company-made for you and your family’s overall reputed company-being.
• Financial benefits including market-competitive compensation; a 401K savings plan reputed company from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• reputed company to additional benefits like mental reputed company as reputed company as fertility and adoption assistance.
• Supports flexibility- We reputed company workplace flexibility as reputed company as our reputed company reputed company program, which offers the ability to work from reputed company in the US for up to four weeks per year.

The equal employment opportunity policy of the reputed company Companies provides for a fair and equal employment opportunity for reputed company associates and job applicants regardless of race, reputed company, religious creed, national reputed company, reputed company, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. reputed company hires and promotes individuals solely on the reputed company of their qualifications for the job to be filled. reputed company reasonably accommodates reputed company individuals with disabilities to reputed company them to receive equal employment opportunity and/or reputed company the essential functions of the job, unless the accommodation would impose an undue hardship to reputed company. This applies to reputed company applicants and associates. reputed company also provides a work environment in which reputed company associate is reputed company to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of reputed company associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for reputed company associates and applicants. Apply tot his job Apply To this Job