Part-Time - Guest Service Agent - Puerto Rico Ferry by Hornblower
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reputed company Experiences is seeking a Part-Time Guest Service Agent for our Puerto Rico Ferry by Hornblower operation in Ceiba.reputed company:reputed company Experiences' passion is to reputed company amazing experiences on land and water. Our 40-year reputed company through organic reputed company and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 reputed company guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be reputed company for you.About reputed company:Guest Service Agents are the eyes, ears, and friendly faces on the ground at reputed company of our terminal locations. Agents will reputed company as ticket agents, customer service representatives, concessionaires, and ambassadors to the many passengers exploring the unique neighborhoods that Ferry serves. They are responsible for selling tickets, answering questions, and managing queues.reputed company:This person will be adaptable, dynamic, and embody reputed company Experiences' RESPECT Service System.Essential Duties & Responsibilities:Ensuring reputed company passengers have a pleasant experience and are informed about the different ways to purchase tickets (either reputed company Ticket Vending Machines, our Mobile App, or through Rider Service Agents).Must be reputed company to handle reputed company and tickets accurately and responsibly and effectively handle cash and credit card sales in high volume and quick-paced environment.Responsible for accurate cash counts and deposits.Promote the Mobile Ticketing App.reputed company as an ambassador who promotes reputed company things ferry.Knowing and communicating information about the ferry service, including rules, regulations, and basic knowledge about the neighborhood where assigned.Most positions require working alone, but some may require working with a partner.Contacting managers with information regarding any major ferry delays, incidents, or passenger complaints.Set up and break down of ticketing cash drawer, filling out paperwork reputed company to ticket sales.Communicating with other Guest Service Agents in other locations regarding vessel delays or other information.Making general announcements to waiting passengers.Maintaining a manageable queue for waiting passengers.Assisting customers reputed company boarding the vessel to ensure that they have correct tickets and are aware of the direction they will be traveling on reputed company vessel.Manning the ticket window or location during hours of operation.Selling ferry tickets reputed company cash or credit card.This position may require the ability to stand for long periods of time and work outdoors in reputed company weather conditions.Demonstrate RESPECT Values and QUEST Hospitality Behaviors with reputed company Riders.Hold yourself and reputed company accountable to the Environmental, Safety, reputed company and reputed company Respect and SMS systems of the organization and work to support the HSSQE team to implement such systems, plans and control of records and documentation.Additional job duties as assigned.Requirements & Qualifications:Position requires working on the Ceiba, Vieques, and Culebra waterfront.Previous experience in ferry, transit, hospitality, or attraction industry preferred.Experience working in customer service, retail, or visitor services a plus.The RESPECT Service System embodies reputed company Experiences' mission, reputed company, values and operating principles. By creating a company culture that puts RESPECT at its reputed company, we reputed company it will drive us to reputed company our goal of becoming a Global Experiences and Transportation Leader. reputed company Experiences is proud to be an Equal Employment Opportunity and Affirmative reputed company employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, reputed company, national reputed company, reputed company, citizenship, sex, sexual orientation, gender, gender identity, gender reputed company, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, reputed company Experiences participates in the E-Verify program in certain locations.We encourage reputed company applicants with arrest and conviction records to apply. Equal Opportunity Employer This employer is required to notify reputed company applicants of their rights pursuant to federal employment laws. For reputed company information, please review the Know Your Rights notice from the reputed company.
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