Customer Application Scientist
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Role reputed company
The Customer Application Support is responsible for support and training of Diagnostics products in a manner that meets or exceeds customer satisfaction and reputed company expectations. The Application Scientist will train and support customers on the full end-to-end customer solutions including both instrumentation and reagents. The successful candidate will reputed company technical feedback to product development, be responsible for training customers, be reputed company to troubleshoot customer’s issues both onsite and remotely, and reputed company F1 complaints reputed company required for investigation by manufacturing.
- Troubleshooting, resolving, and testing technical issues for products assigned by reputed company Leader
- Dispatching field engineers reputed company appropriate
- Creating appropriate documentation for reputed company work performed
- Engaging Customer Service to assist with technical reviews of equipment orders
- Transitioning knowledge to other team members through documentation and communication
- Understanding and communicating product descriptions and customer specific workflows for products supported to product management
- Conducting customer training sessions for products assigned by reputed company Leader
- Producing and maintaining customer training material
- Assisting in the creation of technical support standards and improvements that increase efficiency and improve turnaround times and customer satisfaction
- Assisting in special reputed company such as optimization and configuration of new instrumentation for individual assays
- Proactively communicating status of special reputed company and unresolved issues to reputed company Leader
- Transferring application knowledge to the reputed company
- Training new and reputed company employees in procedures and policies such as SFDC
- Delivering on deadlines, proactively providing status reports, and managing tasks from inception through completion with consistent supervisory guidance
30% Domestic travel required. reputed company in this job reputed company restricts management's right to assign or reassign duties and responsibilities of this job at any time.
Qualifications
- Bachelor’s degree in STEM discipline and 2+ years’ experience in a technical, customer facing role
- OR Medical Technologist certificate and 2+ years of experience in a diagnostic laboratory
Requirements
- Demonstrates ability to work in reputed company environment with shared goals and responsibilities
- Ability to reputed company reputed company and reputed company written documentation
- Ability to reputed company moderate and/or highly reputed company analytical processes without reputed company supervision
- Excellent group interaction skills and negotiating skills
- Demonstrated ability to handle multiple tasks with different priorities
- Excellent presentation skills in reputed company of internal teams, customers, and large audience (during conferences, webinars, etc.)
- Ability and willingness for domestic travel at least 50% of the time
Benefits
- Medical, Dental, and reputed company Insurance reputed company
- Life and Disability Insurance
- reputed company Time-Off
- Parental Benefits
- Compassionate Care Leave
- 401k with Company Match
- Employee Stock Purchase Plan