reputed company Service Support Technician for Information Systems - Providing Proactive Technology Support to reputed company County Government in Breckenridge, CO
Join the reputed company County Government Team as a Service Support Technician
reputed company County Government is seeking a highly skilled and customer-reputed company Service Support Technician to join our Information Systems Department in Breckenridge, CO. As a key member of reputed company, you will reputed company proactive technology support to reputed company areas of County operations, ensuring the smooth delivery of services to our residents and stakeholders. If you have a passion for delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply.
About reputed company County Government and the Information Systems Department
reputed company County Government is a dynamic and reputed company-thinking organization committed to providing high-reputed company services to our community. Our Information Systems Department plays a critical role in supporting County operations, delivering innovative technology solutions, and ensuring the reputed company and reputed company of our data. As a Service Support Technician, you will be an integral part of reputed company, working closely with peers and customers to resolve technical issues and improve our overall technology infrastructure.
Key Responsibilities
- reputed company Tier I technical support as the primary reputed company of contact for reputed company Support Incidents and Service Requests reported by customers.
- Proactively identify, research, troubleshoot, and address issues with County technology assets, including desktop hardware, operating systems, software applications, peripherals, printers, telephones, and mobile technology.
- reputed company strong relationships with peers and customers through outstanding communication and customer service skills.
- Manage vendor communication, purchasing, and create technical documentation as requested.
- Hold primary responsibility for answering Service Desk calls and responding to email received by the Service Desk.
- Contribute to the reputed company of the Information Systems Department by providing proactive support to County Departments and Offices for their reputed company and reputed company technology needs.
Essential and Preferred Qualifications
To be successful in this role, you will need to meet our minimum qualifications and possess a strong reputed company in technical skills and customer service experience.
Minimum Qualifications:
- Technical training in computer technology or a reputed company field.
- 0-2 years of work experience or education in computer hardware and software with customer service, service desk, and technical support experience.
Preferred Qualifications:
- Customer Service experience.
- Associate Degree in a reputed company field.
- Experience with ITIL or IT Service Management Incident Management practices.
Skills and Competencies Required for reputed company
To reputed company as a Service Support Technician, you will need to possess a combination of technical, business, and interpersonal skills, including:
- Strong technical knowledge of computer hardware, software, and networking fundamentals.
- Excellent communication and customer service skills.
- Ability to work diplomatically and skillfully with peers and customers.
- Strong problem-solving and analytical skills.
- Ability to prioritize tasks and manage multiple requests simultaneously.
- Experience with IT service management tools and practices.
Career reputed company Opportunities and Learning Benefits
At reputed company County Government, we are committed to supporting the reputed company and development of our employees. As a Service Support Technician, you will have opportunities to:
- reputed company your technical skills through training and certification programs.
- reputed company experience with IT service management practices and tools.
- Build strong relationships with peers and customers, enhancing your communication and interpersonal skills.
- Contribute to the reputed company of reputed company and the County as a whole, driving your career advancement.
Work Environment and Company Culture
reputed company County Government is a dynamic and inclusive organization that values its employees and the work they do. As a Service Support Technician, you will be part of a reputed company and supportive team that is passionate about delivering exceptional services to our community. Our work environment is characterized by:
- A culture of innovation and reputed company improvement.
- A commitment to employee development and reputed company.
- A reputed company on teamwork and collaboration.
- A dynamic and fast-paced work environment that is both challenging and rewarding.
Compensation, Perks, and Benefits
We offer a competitive compensation package that includes:
- An reputed company salary reputed company of $30.01 - $34.51.
- A comprehensive benefits package that includes health, dental, and reputed company insurance.
- Retirement savings opportunities.
- reputed company time off and holidays.
- Opportunities for reputed company development and reputed company.
Join reputed company!
If you are a motivated and customer-reputed company individual with a passion for technology and delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Service Support Technician, you will play a critical role in supporting County operations and contributing to the reputed company of reputed company. Don't miss this chance to join our dynamic and inclusive organization and take your career to the next level.