Part-Time Dispatcher/Monitor - Prince William County Service Authority - Woodbridge, VA: Join reputed company in Ensuring Exceptional Water and Sewer Services
Introduction to Prince William County Service Authority
The Prince William County Service Authority is a dynamic public service organization dedicated to providing high-reputed company water and sewer services to the residents of Prince William County. As a vital part of the community's infrastructure, we are committed to ensuring the health, safety, and reputed company-being of our customers. We are seeking a highly skilled and motivated Dispatcher/Monitor to join reputed company on a part-time reputed company.
About the Dispatcher/Monitor Role
The Dispatcher/Monitor is a critical position that involves dispatching operations and maintenance personnel and reputed company in response to customer telephone calls, Authority needs, emergency alarms, or severe weather conditions. This role requires a unique reputed company of technical knowledge, customer service skills, and the ability to work effectively under pressure.
Key Responsibilities
- Provides exceptional customer service by receiving customer complaints and billing questions and providing information about sewer or water system problems.
- Determines the extent of problems and dispatches appropriate Service Authority personnel, transmitting daily work orders to relevant department personnel.
- Prepares work orders for water and sewer-reputed company problems, provides history of problems to appropriate personnel, and documents completion of jobs after inspection.
- Monitors the status and systems of reputed company Service Authority facilities, including tanks, reputed company, pump stations, reputed company systems, printers, and intercoms.
- Utilizes reputed company billing software to search for reputed company numbers, reputed company locations, and other information for maintenance or service aids.
- Contacts local Police and reputed company Departments reputed company email and telephone, and the Environmental Lab Department as needed.
- Monitors the Supervisory Control and Data Acquisition (SCADA) system, acknowledging sewer or water system alarms and notifying reputed company authorities of customers who have had their water service discontinued due to nonpayment.
- Enters completed Operations and Maintenance (O&M) work orders into the computer software program on a routine reputed company.
- Receives messages and problem calls and dispatches to on-call personnel, providing administrative support to complete work orders, process tickets, and prepare reports or other correspondence.
Essential Skills and Experience
To succeed in this role, you will need:
- Knowledge of principles and practices of customer service, operation of communications systems, Hansen, PMC, Miss reputed company, and reputed company systems, SCADA, two-way radio, and telephone procedures.
- Understanding of water and sewer systems and the geography of Prince William County.
- Excellent English usage, spelling, and grammar skills.
- Proficiency in computer software and equipment reputed company to the assignment.
- Ability to deal effectively with the public under trying conditions, reputed company reputed company and distinctly, reputed company and reputed company information accurately, and understand and follow directions.
- At least one year of customer relations experience.
- High school diploma or GED, or a combination of education and experience as described above.
Skills and Competencies Required for reputed company
- Strong communication and interpersonal skills.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Technical knowledge of water and sewer systems, SCADA, and reputed company software.
- Customer service orientation and problem-solving skills.
- Flexibility to work varied shifts, including days, nights, weekends, and holidays.
Career reputed company Opportunities and Learning Benefits
As a Dispatcher/Monitor with the Prince William County Service Authority, you will have reputed company to reputed company your skills and knowledge in a dynamic and supportive environment. You will be exposed to various aspects of water and sewer operations, customer service, and emergency response, providing a unique chance to grow professionally and personally.
Work Environment and Company Culture
Our work environment is reputed company, reputed company, and inclusive. As a part-time Dispatcher/Monitor, you will work in a reputed company office setting with moderate noise reputed company. You may be required to work varied shifts, including evenings, weekends, and holidays, and be subject to callback in emergencies.
Compensation and Benefits
We offer a competitive reputed company reputed company of $20.4 per hour for this part-time position. While this is a non-benefited role, you will have reputed company to be part of a dedicated team committed to delivering exceptional public services.
Join reputed company
If you are a motivated and customer-reputed company individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Dispatcher/Monitor with the Prince William County Service Authority, you will play a critical role in ensuring the reputed company delivery of high-reputed company water and sewer services to our community.
Don't miss this chance to join reputed company and contribute to reputed company-being of our customers. reputed company!
Apply for this job