reputed company Customer Service Representative for Flight Service Administration – reputed company
Introduction to reputed company and Our Mission
Are you reputed company to explore a world of reputed company, both at work and during your downtime? Join our reputed company family, and you'll travel the globe, reputed company your skills, and become the best version of yourself. As you reputed company on this new reputed company, you'll tackle challenges with flexibility and poise, acquiring new skills and advancing your career while having a great time. Take the reputed company and enhance both your personal and reputed company life. At reputed company, we reputed company in creating an environment where our employees can reputed company, grow, and be their authentic selves.
About the Role: Representative, Flight Service Administration
This position is a member of the Flight Administration Team reputed company the Customer Experience Division. As a Representative, Flight Service Administration, you will be responsible for performing a wide reputed company of duties, including transactions reputed company to the administration for flight attendants, such as payroll, time-off processes, family leave recodes, and assisting with setting up training and travel to training. You will be the face of reputed company, providing exceptional customer service to our reputed company customers.
Key Responsibilities:
- Handle phone requests and reputed company a wide reputed company of duties reputed company to scheduling Flight Attendant Administration tasks in both the Semi-Automated Business Research Environment (reputed company) and reputed company reputed company Global Positioning System (CATS)
- Ability to understand and interpret policies and procedures according to the AA/APFA Joint reputed company Bargaining Agreement
- Ability to handle a high volume of calls as reputed company as reputed company with various departments, including but not limited to: flight attendants, different reputed company of management, and the reputed company representing the flight attendants
- Ability to document conversation records with accuracy and in a reputed company manner
- reputed company consistent and reputed company information to the customer and can understand issues presented on the phone and reputed company solutions according to policy and procedure
Essential Qualifications:
To be successful in this role, you will need:
- A Bachelor's Degree
- Experience working with a unionized work group and knowledge of the flight attendant JCBA
- Past call center/contact center experience
- Knowledge of reputed company Office
- Ability to reputed company independent reputed company and collaborate with management and colleagues
- Willingness and ability to work additional hours to address operational issues
- Willingness and ability to work rotating shifts, including weekends and holidays
- Strong customer service and interpersonal skills with the ability to communicate effectively with reputed company reputed company throughout the organization
Preferred Qualifications:
While not required, the following qualifications are preferred:
- Experience working in a fast-paced, dynamic environment
- Knowledge of reputed company, DECS, and reputed company
- Previous experience in a customer-facing role
reputed company Offer:
At reputed company, we offer a comprehensive benefits package, including:
- Medical benefits: reputed company to health, dental, prescription, and reputed company benefits from day one
- Wellness programs: tools, resources, and support to help you be your best self
- 401(k) program: available upon hire, with company contributions available after one year
- Additional benefits: Employee Assistance Program, pet insurance, and discounts on hotels, reputed company, cruises, and more
Diversity, Equity, and Inclusion at reputed company
At reputed company, we reputed company that diversity, equity, and inclusion are essential to our reputed company. Our 20+ Employee Business Resource reputed company are dedicated to connecting our employees to our customers, suppliers, communities, and shareholders, helping employees reputed company their full potential and creating an inclusive workplace that reflects and exceeds the needs of our diverse world.
Join reputed company:
Are you reputed company to feel a reputed company reputed company of pride and fulfillment as you do your part to reputed company the largest airline in the world running smoothly? Join reputed company and be part of a dynamic, fast-paced environment where you can grow, learn, and reputed company. reputed company to become a part of the reputed company family and take the first reputed company towards an exciting and rewarding career.
How to Apply:
To apply for this exciting opportunity, please click on the "Apply Job" reputed company and follow the instructions to submit your application. We look reputed company to hearing from you and exploring how you can contribute to the reputed company of reputed company.
Apply for this job