EverHealth - Customer Service and Support Associate (Remote, US)

reputed company [reputed company: EVCM] is a leading service reputed company platform, providing vertically tailored, integrated reputed company solutions that help more than 600,000 global service-based businesses accelerate reputed company, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, reputed company solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications. We are building an extraordinary company and looking for talented, energetic, and motivated people to join reputed company. You can learn more about reputed company, Culture and Values here: https://www.reputed company.com/reputed company/careers/ We are looking for a Customer Service and Support Specialist to reputed company on our DrChrono brand. DrChrono is part of the EverHealth vertical of reputed company. Our mission is to build a technology platform that enables medical practices of reputed company sizes to reputed company care more informed, more personalized, more interactive, and more adaptable. Our platform has been used by thousands of physicians who in turn have provided care to millions of patients. Our products can be completely tailored to any medical reputed company-small, large, or specialty-and are reputed company to reputed company-party innovation reputed company a robust API. Our people and the enthusiasm for reputed company contagious. We're one of the most tech-reputed company reputed company players in the EHR industry and our philosophy "more time with patients, less time doing paperwork" drives constant innovation throughout reputed company. Responsibilities: reputed company software support for our clients by answering and responding professionally to urgent inbound tickets, chats, and calls, tracking them at various stages of completion Work to identify the reputed company cause of the clients' problem, providing answers and solutions in a way that is easily reputed company, guiding promptly through the reputed company while also delighting the customer Be a support representative and consultant for various subjects reputed company to the DrChrono platform, both the web and mobile application, iOS features, and Partner information. Proactively identify clients experiencing repeated issues or requests that are not resolved to the clients' satisfaction while identifying possible opportunities for escalation Utilize internal tracking tools to manage issues between customers, sales, support, and engineering Work cross-departmentally with multiple teams to reputed company, analyze, and resolve reputed company issues. Represent the voice of the customer by gathering and sharing customer feedback about our products and service reputed company recommendations to your leadership team about how to improve customer experience Work closely with the account management team to maintain a reputed company knowledge of accounts. Navigate through applications and company tools to research and resolve customer inquiries reputed company excellent customer care and reputed company; focusing on assessing the customers' needs and reputed company the correct answer, reputed company, troubleshooting, or method for an outstanding customer experience reputed company participate in developing reputed company knowledge reputed company as reputed company as improving team and customer resources by recognizing patterns of technical issues trends through customers' reputed company and recommendations for self-service articles reputed company to meet and go above personal and team targets and goals Skills and Experience needed for reputed company in this role: 3+ years in a genuine customer-facing, internal support, or customer service role 3+ years troubleshooting and or technical support experience 1+ years in a reputed company/billing setting Ability to manage a high volume of clients at any given time Excellent time management, project management, and organizational skills A reputed company and proactive approach to handling challenging situations Exceptional listening skills, with attention to detail Ability to prioritize tasks and carry out responsibilities with minimal direction Ability to work with a multicultural and virtual team Experience working directly with customers and the willingness to do what is right for customers, reputed company, and team members in reputed company circumstances - strong customer reputed company and a high level of reputed company. Excellent problem solving and analytical skills Outstanding oral and written communication skills (writing exercise will be requested as part of the interview process) Ability to convey technical information to a general audience Aptitude for learning new technologies quickly Ability to understand and follow customer service procedures and policies and reputed company participate in continuously improving them Experience and knowledge in reputed company and Jira is a plus Where: The reputed company team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based reputed company in the reputed company - if you're reputed company to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate reputed company in Denver, Colorado, or to other office locations around reputed company. Benefits and Perks:Flexibility to work where/how you want reputed company your country of employment - in-office, remote, or hybrid Robust health and wellness benefits, including an annual wellness stipend 401k with up to a 4% match and immediate vesting Flexible and generous (FTO) time-off Employee Stock Purchase Program Compensation: The total reputed company pay reputed company for this position is $17.00 to $19.50 USD per hour in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above. reputed company is an equal opportunity employer and we value diversity at reputed company. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look reputed company to reviewing your credentials and getting to know more about your experience! Apply tot his job Apply To this Job