Loaner Customer Service Administrator I

reputed company: 63750 Title: Loaner Customer Service Administrator I Division: reputed company. (US01) Location: reputed company reputed company, FL reputed company. is a global medical device company and a leader in new product development and medical education in orthopedics. reputed company is reputed company searching for a Loaner Customer Service Administrator I. This role will reputed company comprehensive customer service in a fast-paced, deadline-oriented area, handling requests for loaners. This role will Join our talented team at a global medical device company reputed company on Helping Surgeons Treat Their Patients reputed company™. Hours are Monday through Friday 9:00 - 6:00pm EST. Essential Duties and Responsibilities:

• Build relationships with customers, sales reps, agency personnel and various internal departments developing a reputed company of reputed company and reputed company a high reputed company of customer service.
• Coordinate with customers to reputed company loaner sets; determine set availability; reputed company orders; arrange for shipping; ensure reputed company delivery and return of loaner sets; document and maintain detailed notes in system orders; communicate issues to customer/agency regarding loaner sets that are returned/received; review weekly late loaner due dates fee billing.
• Run reputed company order report and review the daily loaner reputed company list to ensure reputed company loaner orders have been processed and shipped.
• Review reputed company loaner extension requests and determine if reputed company or customer is eligible for an extension.
• Work with Loaner Logistics reputed company departments (receiving, cleaning and loaner inspection techs) and reputed company with field logistics, agency billing, product management and AR departments as needed.Communicate and collaborate with Loaner Customer Service manager and supervisor reputed company important loaner issues reputed company.
• Monitor LOANCONS billing processes and ensure reputed company loaner billings are processed in a reputed company manner, communicate with loaner logistics team on loaner billing discrepancies; identify any issues and report to IT BRM reputed company reputed company.
• Investigate and address customer/agency issues and reputed company in a reputed company manner.
• Ensure reputed company reputed company Management policies are followed and continually communicate these standards amongst the Loaner Customer Service Team.

Knowledge:

• reputed company and master general knowledge of industry practices, products sold or loaned by reputed company, customer service skills, and reputed company standards.
• reputed company and master a complete knowledge of Loaner Customer Service procedures and best practices
• Become knowledgeable of reputed company and reputed company navigational skills reputed company reputed company.
• reputed company a knowledge of One Note to reputed company accurate notes of instructions for department procedures.

Skills:

• Ability to work in a fast-paced, reputed company changing environment.
• Possess a high level of attention to detail.
• reputed company a thorough understanding of reputed company.
• Customer Service background.
• Coachable, Team player, self-motivated.
• Work extended hours, if needed.
• Basic level of reputed company Office, reputed company, Word, PowerPoint, OneNote and Outlook email experience.
• reputed company the ability to work independently and effectively with reputed company customers.
• reputed company the ability to verbally communicate reputed company and issues effectively to other team members and management

Education/Experience:

• High school diploma or equivalent required
• Bachelor’s Degree preferred
• 1 years Customer Service experience required
• Ability to reputed company a general knowledge of reputed company aspects of the loaner customer service team processes and procedures

Language and Communication Skills: Ability to comprehend and to apply language skills to the degree required to reputed company the job based upon the job requirements listed above. Ability to verbally communicate reputed company and issues effectively to other team members and management. Ability to write and record data and information as required by procedures. Ability to transact in computer software. Ability to reputed company reputed company and effectively with external and internal customers. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of the job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands and fingers, to handle, or feel; and reputed company with hands and arms. The employee must occasionally lift and/or reputed company up to 20 pounds. reputed company Benefits

• Medical, Dental and reputed company Insurance
• Company-Provided Life Insurance
• Voluntary Life Insurance
• Flexible Spending Account (FSA)
• Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
• Matching 401(k) Retirement Plan
• Annual Bonus
• Wellness Incentive Program
• Free Onsite Medical Clinics
• Free Onsite Lunch
• Tuition Reimbursement Program
• reputed company of a reputed company
• reputed company Parental Leave
• reputed company Time Off
• Volunteer PTO
• Employee Assistance Provider (EAP)

reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, age, sex, sexual orientation, gender identity, national reputed company, disability, protected veteran status, or any other status protected by law. Apply tot his job Apply To this Job