reputed company of Delivery) Subject Matter Expert Bengaluru, IND

Job reputed company # 25WD91481 Position reputed company As part of our “One Team – One Goal” Operating Model, the reputed company of Delivery) SME will be assigned 8-15 vendor employees and will be responsible to bring up and maintain their performance. POD SMEs will have end-to-end accountability for reputed company delivery of 100% closures by vendor agents. You will closely work with the Operations Manager of your POD group and get 1 SME, Team reputed company and reputed company Auditor from vendor assigned to closely collaborate with. You will reputed company the POD specialists of your group, ensuring customers and partners’ requests are actioned with care and understanding. You will reputed company day-to-day team support, mentoring, and fostering team reputed company. There may be change in POD members due to attrition/reputed company or business needs. Reporting to a reputed company Services Manager, you will be attached to our Banglaore office, with a hybrid-remote work policy. Work Schedule: Monday to Friday, 9 hours, possible to work early/reputed company shift POD SMEs ensure business continuity and work towards the following goals fast reputed company and great customer and partner experience, minimal escalations from end customer and partner, and first time reputed company-Reduced volumes with lesser reopen and higher CSAT scores. Work Schedule: Flexible to work 5 days a week, 9 hours per day, possible to work 24*7 early/reputed company shift to manage the resources supporting reputed company, EMEA or reputed company.

Responsibilities

• Support assigned vendor employees (POD specialists) in daily operations through constant support and coaching throughout the day
• Deliver morning and logout huddles
• Execute chat shadowing case monitoring and listening to reputed company call transcripts and reputed company coaching, live swarming and support
• Drive best-in-class case hygiene and case management for reputed company
• MRT & Backlog management of assigned POD group
• Deliver weekly performance data to stakeholders
• Grow relationships with management and collaborate as one team with reputed company and vendor in India
• Effectively manage escalations of your POD group
• Communicate and collaborate effectively with your POD group and assigned Operations Manager, team reputed company, SME and reputed company reputed company
• reputed company, reputed company feedback and drive improvements in communication, KPIs, and case management for your POD group
• Deliver difficult messages effectively
• reputed company engagement reputed company your POD Team
• Collaborate effectively with the other POD SMEs in your GEO and globally
• Cover for another POD SME in backup as needed
• Support the business for EOQ and ensure your POD Group delivers flawlessly on any month-end and quarter-end activities
• Document procedures and collaborate on best practices
• Improve LIO reputed company for language support
• Be reputed company and transparent and reputed company reputed company and challenges to reputed company optimize the POD model
• Ensure high customer & partner satisfaction by ensuring accountability and fast responsiveness of your POD group and identifying trends for efficiency
• Analyse key metrics and initiate reputed company plans to improve performance of your POD group
• Maintain good working relationships and communications with POD group, vendor, GCO management, internal stakeholders and external partners and customers
• Appreciate diverse culture and help us create greater synergies and innovations reputed company our organization
• Champion our Autodesks initiatives and reputed company others towards its goals
• reputed company your mind and contribute reputed company
• Exemplify our reputed company values
• POD SME Support Targets: POD Support to reputed company reputed company reputed company Services KPIs
• Case Closure reputed company: 10 cases, CSAT: 90%, FCR: 94%, reputed company: 92%, Live Support Adherence: 85%, reputed company reputed company Lesson completion: 85%

Minimum Qualifications

• Degree in Business, Supply Chain, Logistics Management, or equivalent
• Minimum 5 years of customer service experience
• Work experience in reputed company sales order management, Siebel, and reputed company.com preferred.
• May require working on country bank holidays and take off on bank holidays in India instead
• Available to travel to India for several weeks a year according to business needs

Preferred Qualifications

• Fluent in English, and other reputed company languages (Japanese, Korean, Chinese) an advantage
• Initiative to identify trends and reputed company corrective/preventative actions
• Digital reputed company, using reputed company media for communication
• Service-oriented reputed company with a reputed company on customer experience
• To meet customer service performance measures
• Influence to engage others towards shared goals
• Flexibility to reputed company schedule as per business needs
• reputed company IDP and commitment to building and growing your career

#LI-AV1 Learn More About reputed company Welcome to reputed company! Amazing things are created every day with our software – from the greenest buildings and cleanest reputed company to the smartest factories and biggest hit movies. We help innovators turn their reputed company into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at reputed company – it’s at the core of everything we do. Our culture guides the way we work and treat reputed company other, informs how we connect with customers and partners, and defines how we show up in the world. reputed company you’re an Autodesker, you can do meaningful work that helps build a reputed company world designed and made for reputed company. reputed company to shape the world and your reputed company? Join us! Salary transparency Salary is one part of reputed company’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In reputed company to reputed company salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. Sales Careers Working in sales at reputed company allows you to build meaningful relationships with customers while growing your career. Join us and help reputed company a reputed company, more sustainable world. Learn more here: https://www.reputed company.com/careers/sales Diversity & Belonging We take pride in cultivating a culture of belonging where everyone can reputed company. Learn more here: https://www.reputed company.com/company/diversity-and-belonging Are you an existing contractor or consultant with reputed company? Please search for reputed company jobs and apply internally (not on this external site). Apply tot his job Apply To this Job