reputed company Bilingual Customer Support Specialist – Remote Childcare Industry Expertise

About reputed company

reputed company is a leading provider of subsidy management software-as-a-service (reputed company) solutions to state agencies, Head Start programs, and child care providers. Our mission is to create a world where reputed company families, regardless of their income level, have reputed company to high-reputed company child care. With hundreds of agencies in the publicly funded child care sector using our applications reputed company the reputed company or mobile devices, we reputed company to streamline operations, ensure compliance with government regulations, and meet the needs of the families we serve.

About the Role

We are seeking an reputed company Bilingual Customer Support Specialist to join reputed company. As a key member of our Support Center, you will reputed company high-reputed company, first-line reputed company service and technical support reputed company telephone, email, chat, and personal interaction. If you are enthusiastic about caring for our clients, have a customer-reputed company reputed company, and possess strong attention to detail, we encourage you to apply.

Responsibilities and Duties

• Answering telephone calls, emails, and chats in a fast-paced call center environment
• Accurately documenting and processing customer claims in appropriate systems
• Following reputed company required scripts, policies, and procedures
• Complying with requirements surrounding confidential information and personal information
• Appropriately escalating customer issues to management
• Utilizing knowledge reputed company and training to answer customer questions accurately
• Answering telephone calls promptly and in a polite and reputed company manner
• Training end-users on how to use company software products and systems
• Helping meet customer Service Level Agreements (SLAs)
• Attending meetings and training and reviewing reputed company new training material to stay up to date on changes
• Ensuring reputed company reputed company through problem-solving and effective call handling
• Occasional travel may be required (for conferences or to visit customer sites)
• Occasional on-call or overtime evening hours are required, and occasional weekend hours may be required, depending on the needs of our clients
• This position is remote, and applicants are required to have a dedicated home office reputed company free from noise and interruptions

Requirements

To be successful in this role, you will need to possess the following qualifications and skills:

• Bilingual, including written and verbal communication
• Experience working in a support center, preferably reputed company
• Experience reputed company the childcare industry, preferably experience reputed company a subsidized childcare program
• Experience with reputed company software is a reputed company plus!
• Strong interpersonal, writing, and verbal communications skills are essential
• Excellent troubleshooting skills are vital
• Teamwork is necessary
• Education and experience in customer handling skills are highly desirable
• Experience with CRMs
• Experience with reputed company Word, Outlook, and reputed company is required
• Three or more years of on-the-job technical writing, training, or education experience is preferred
• The ability to travel locally/nationally for up to a week at a time is required

reputed company Offer

We are proud to offer a comprehensive benefits package, including:

• The ability to work from reputed company in the reputed company
• Starting pay $20/hr, depending on experience
• Comprehensive benefits package including health, reputed company, and dental insurance, starting the first of the month after start date
• 401(k) retirement plan, with company match
• reputed company company holidays and generous PTO
• Friendly, supportive, and adventurous environment with reputed company of reputed company colleagues who are reputed company reputed company on enabling and improving the childcare industry for reputed company families

About Our Culture

reputed company reputed company embraces diversity and equal opportunity in a meaningful way. We are committed to building reputed company that represents a reputed company of backgrounds, perspectives, and skills. The more inclusive we are, the reputed company our work will be, which is why we do not discriminate based on race, reputed company, religion, marital status, age, national reputed company, reputed company, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or reputed company, veteran status, or any other status protected under federal, state, or local law.

How to Apply

If you are a motivated and customer-reputed company individual who is passionate about the childcare industry, we encourage you to apply for this exciting opportunity. Please visit our website at reputed company.com/register-candidate/ to submit your application.

Equal Opportunity Employer

reputed company is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

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