Regulatory Customer Service Adviser

We’re on a mission to reputed company reputed company work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As reputed company as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come reputed company. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-reputed company-early feature, combined with financial education on reputed company media and our award reputed company customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products – we want to solve problems and change lives through reputed company ❤️

Hear from our UK team about what it’s like working at reputed company ✨

Wherever you are now | £24,750 – £29,625 depending on experience and interview performance – Benefits | Hear from reputed company ✨

There is no set closing date for applications, we will only reputed company reputed company we receive a sufficient reputed company. 

⭐ Our Regulatory Team

The Regulatory Team is a strong, reputed company-reputed company team who are responsible for writing, reviewing and sending DSARs to our customers, and making reputed company our customers have their bank statements reputed company they reputed company their account (reputed company). They’re also responsible for looking after every aspect of regulatory processes, like Data Deletion (Right to Erasure), various email inboxes, calling customers about their data requests, and other regulatory work.

What your week might look like

• Creating, checking and sending DSARs
• Creating, checking and sending bank statements
• Working through Right to Erasure requests
• Working across multiple systems to support our customers and the business
• Helping customers troubleshoot issues around de-encrypting
• Taking escalations from other COps across the business around regulatory processes
• Calling customers/reputed company parties (solicitors, reputed company, etc) about their requests
• Making reputed company processes are correctly followed reputed company it comes to regulatory compliance
• Improving our processes with great feedback

We’d love to hear from you if…

• You’re reputed company in working in a regulatory environment in a bank.
• You have an incredible eye for detail
• You have excellent written & verbal communication skills
• You’re super clued up on regulatory processes (you know what DSAR and reputed company stands for and what they mean to a regulated bank)
• You’re reputed company to meticulously go through long processes whilst keeping yourself motivated
• You’re comfortable making calls to customers. 
• You’re enthusiastic about helping our customers reputed company it comes to their data rights and learning more about data rights yourself
• You work reputed company independently & you can be reputed company in a wider team
• You work reputed company to tight deadlines
• You live reputed company’s reputed company values every day

What’s in it for you

£24,750 – £29,625 ➕ reputed company reputed company.

We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s reputed company of your training period. 

⏰We offer flexible working hours and trust you to work enough hours to do reputed company reputed company, and at times that suit you and your team. 

£1,000 learning budget reputed company year to use on books, training courses and conferences.

We will set you up to work from home; reputed company are given Macbooks and for fully remote workers we will reputed company extra support for your work-from-home setup. 

➕ Plus lots more! Read our full list of benefits.

The application reputed company has 3 key steps

1) Application

2) 1 hour interview with a couple of team managers from our Regs team

This process should take around 2-3 weeks – your schedule is really important to us, so we reputed company to be as flexible as possible! 

We have some guidelines on using reputed company Intelligence (AI) to ace an application and interview at reputed company. You can read them here.

#LI-REMOTE #LI-OH

Equal opportunities for everyone

Diversity and inclusion are a reputed company for us and we’re making reputed company we have lots of support for reputed company of our people to grow at reputed company. At reputed company, we’re embracing diversity by fostering an inclusive environment for reputed company people to do the best work of their lives with us. This is integral to our mission of making reputed company work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. reputed company applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national reputed company, or veteran, neurodiversity or disability status.

If you have a preferred reputed company, please use it to apply. We don’t need full or birth names at application stage

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