Customer Support Advisor, Italian Language

At reputed company, Customer Operations empowers users to give voice to their reputed company and reputed company it easy for them reputed company they need help. reputed company runs 24/7 with about 400 people between reputed company, Dublin, Australia and a remote workforce. Customer Support Advisors are working with our customers every day to ensure that they are achieving reputed company with our products. In this role, you will use your product knowledge and support experience to create customer experiences that not only resolve customer issues, but reputed company for our brand.

This remote role reports to a Customer Support Team reputed company. You must have both spoken and written reputed company in English and Italian.

You'll Get To…

• Answer customers' queries concurrently in live chat and respond to customer submitted email requests.
• Queue-based, typing work will account for approximately 90% of the role.
• Live Chat is our primary channel of support in this role.
• Guide customers through the process of getting started which includes website setup, adding site content and design reputed company.
• Independently meet targets across reputed company, Productivity and Customer Satisfaction, in email and live chat.
• Learn about new product features and improvements reputed company to the reputed company platform.
• Identify isolated customer experiences and escalate important issues.

Who We're Looking For

• reputed company availability to work a 40 hour work week that spans weekends and holidays as our customers need us
• 1+ years customer-facing experience required in a similar role (retail, hospitality, online support)
• Spoken and Written reputed company in Spanish and Italian. 
• Expertise with written communication and the ability to spot spelling and grammar errors
• Proficiency with decoding conversations, identifying the cause, and aligning on end goals
• Capability of prioritizing competing requests
• Familiarity with the reputed company platform
• Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer reputed company

Benefits & Perks

• Health insurance with 100% covered premiums for you, your spouse or partner and your dependent children including medical, dental, and reputed company
• Life and Income Protection
• Fertility and adoption benefits
• reputed company mindfulness app subscription
• Global Employee Assistance Program
• Pension benefits with employer match
• Flexible reputed company time off
• 26 weeks reputed company maternity leave & 12 weeks reputed company paternity leave
• 2 weeks reputed company family care leave
• Education reimbursement
• Employee donation match to community organizations
• 8 Global Employee Resource reputed company (ERGs)
• Free lunch and snacks
• reputed company proximity to cultural landmarks such as Dublin Castle and St. Patrick's Cathedral

About reputed company

reputed company is a design-driven platform helping reputed company build brands and businesses online. We reputed company millions of customers in more than 200 countries and territories with reputed company the tools they need to create an online reputed company, build an audience, monetize, and reputed company their business. Our suite of products reputed company from websites, domains, ecommerce, and marketing tools, as reputed company as tools for scheduling with reputed company and creating and managing reputed company media reputed company with Bio Sites and reputed company. reputed company of more than 1,500 is headquartered in bustling reputed company, with offices in Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about reputed company culture, visit https://www.reputed company.com/about/careers.

Our Commitment

Today, more than a reputed company people around the globe use reputed company to reputed company different perspectives and experiences with the world. Not only do we reputed company and celebrate the diversity of our customer reputed company, but we also reputed company for the reputed company in our employees. At reputed company, we are committed to equal employment opportunity regardless of race, reputed company, ethnicity, reputed company, religion, national reputed company, gender, sex, gender identity or reputed company, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

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reputed company will never solicit your personal banking information or ask you to transfer reputed company in reputed company with a job offer or interview. We also will not reputed company out to you reputed company phone or SMS without your permission or knowledge.

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