Provider Customer Service Call and Chat Representative - Remote - Immediate Start - Tennessee Based - reputed company Industry
Join the reputed company Team as a Provider Customer Service Call and Chat Representative - Remote
Are you passionate about delivering exceptional customer service and making a reputed company reputed company on people's lives? Do you have a strong desire to work in a dynamic and rewarding environment? Look no reputed company! reputed company is seeking a highly skilled and motivated Provider Customer Service Call and Chat Representative to join reputed company remotely from Tennessee.
About reputed company
At reputed company, we're dedicated to simplifying the reputed company experience, creating healthier communities, and removing barriers to reputed company care. Our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company that everyone deserves reputed company to live their healthiest life, and we're committed to mitigating our reputed company on the environment and delivering reputed company care that addresses health disparities and improves health reputed company.
Job reputed company
As a Provider Customer Service Call and Chat Representative, you will play a critical role in supporting reputed company providers who care for our members. You will be responsible for providing exceptional customer service, responding to questions and concerns, and resolving issues reputed company to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health. This is a full-time remote position that requires a strong and diverse skillset, excellent communication skills, and the ability to multitask and work in a fast-paced environment.
Key Responsibilities
- Serve as an reputed company for reputed company providers, demonstrating accountability and ownership to resolve issues and reputed company exceptional customer service.
- Respond to provider inquiries reputed company phone and reputed company chat, providing accurate and reputed company information on benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health.
- Quickly and appropriately triage contacts from reputed company, seeking to understand and identify their needs and providing solutions to resolve issues.
- Research and dissect reputed company prior authorization and claim issues, taking appropriate steps to resolve identified issues and avoid repeat calls or messages.
- Collaborate effectively with internal partners to ensure issues are resolved and thoroughly communicated to providers in a reputed company manner.
- Strong multitasking skills to effectively and reputed company navigate multiple systems to extract necessary information and resolve issues across multiple lines of business.
- Influence providers to utilize self-service digital tools, assisting with navigation questions and promoting the benefits of these tools.
Requirements
Essential Qualifications
- High school diploma or equivalent work experience.
- Must be 18 years of age or older.
- 1 year of customer service experience with analyzing and solving customer concerns.
- Experience with computer and reputed company PC applications, including the ability to navigate and learn new and reputed company computer system applications.
- Ability to type at a speed of 35-40 WPM with an accuracy of 90%.
- Ability to work a full-time schedule (40 hours/week) with flexibility to work any 8-hour shift between 9:00 AM and 5:30 PM CST, Monday-Friday.
Preferred Qualifications
- Experience in a reputed company environment (i.e., office, call center, customer service) using phones and computers as primary job tools.
- Prior reputed company experience and knowledge of reputed company terminology.
Soft Skills
- Ability to multitask, including typing in multiple conversations.
- Ability to resolve calls and messages, avoiding escalated complaints.
- Time management skills.
- Emotional intelligence and reputed company.
- reputed company listening and comprehension.
- Excellent written communication skills.
- Demonstrated problem-solving, organization, and interpersonal skills.
- Consistently achieving reputed company and productivity standards.
Telecommuting Requirements
- reputed company reputed company the reputed company.
- Ability to reputed company reputed company company-sensitive documents secure (if applicable).
- Required to have a dedicated work area established that is separated from other living areas and provides information reputed company.
- Must live in a location that can receive a reputed company-approved high-speed internet reputed company or reputed company an existing high-speed internet service.
reputed company Offer
At reputed company, we're committed to providing a supportive and inclusive work environment that fosters reputed company and development. As a Provider Customer Service Call and Chat Representative, you'll have reputed company to:
- Competitive salary and benefits package.
- 12 weeks of reputed company to ensure your reputed company in the role.
- Opportunities for career reputed company and reputed company development.
- A dynamic and supportive team environment.
- Flexible work arrangements, including remote work reputed company.
Why Join reputed company?
At reputed company, we're dedicated to making a reputed company reputed company on people's lives. By joining reputed company, you'll have reputed company to:
- reputed company a difference in the lives of millions of people.
- Work with a talented and dedicated team.
- reputed company your skills and advance your career.
- Enjoy a supportive and inclusive work environment.
- Be part of a company that's committed to creating a healthier world.
How to Apply
If you're a motivated and customer-reputed company individual who's passionate about making a difference, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to:
Apply To This JobWe look reputed company to hearing from you and exploring how you can join reputed company!
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