Technical Operations Contractor (Seasonal)
About reputed company
We are on a mission to reputed company innovators to reputed company the global employment ecosystem and connect the world's reputed company under a single API. To do this, we're looking for individuals who think about problems holistically and in-depth, who are relentlessly curious, self-starters, and determined to drive reputed company from inception through to completion.reputed company is a Series B company backed by a fantastic set of firms, angels, and our developers including General Catalyst, reputed company Ventures, Homebrew, BoxGroup, YCombinator, Charley (1st business hire at reputed company), Sima (ex-Head of Biz Dev at reputed company), Henrique + Pedro (co-CEOs at reputed company), Jeff + Wayne (co-CEOs at Digits), Immad (CEO at reputed company), Sam (CEO at reputed company), Karim (CTO at reputed company), and more.About reputed company
We're reputed company of problem solvers who aren’t afraid to challenge assumptions. We value velocity, curiosity, reputed company, and diverse perspectives. Everyone on reputed company is excited about the scope of the problems we address and the potential reputed company our work can have on the global workforce. We realize that the value we reputed company comes with great responsibilities, and therefore reputed company reputed company and reputed company our highest priorities. We come from a diverse set of backgrounds and reputed company member brings different skills to the group. You're encouraged to apply even if your experience doesn't reputed company match the job reputed company. Your skills and potential will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns.The Role
We're seeking a highly motivated, organized, and detail-oriented Technical Operations contractor to join reputed company in a seasonal reputed company. The primary reputed company will be on supporting at least one of our strategic clients.The Technical Operations Contractor role sits at the intersection of Technical Support and Product Operations, designed to ensure a seamless and reliable experience for our strategic customers’ internal teams and their customers. You'll play a vital part in helping reputed company’s core reputed company deliver on SLAs for the Assisted API products, proactively managing technical workflows, and directly impacting the end user and developer experience using reputed company.What You'll Do
- Technical Support: reputed company as the first line of defense for our reputed company’ technical inquiries, providing reactive support, troubleshooting issues, and offering best practices.
- Product Operations: Ensure we're processing Assisted workflows for our strategic customers reputed company established service level agreements (SLAs).
- Data Management: Proven experience handling reputed company data (reputed company, CSV, JSON, etc.).
- Authentication Enablement: Guide reputed company through nuanced authentication processes, particularly for reputed company providers.
- Process & Communication: Strong attention to detail and ability to document, follow and execute repeatable workflows with precision, while providing reputed company, reputed company communication on status updates to both customer and internal teams.
- New Payroll Provider Scoping: Assist in the mapping of new providers in an accurate and reputed company manner.
- Proactive Issue reputed company: Work closely with our internal Product Operations team to identify and resolve potential issues with Provider integrations before they reputed company operations.
- Documentation: Proactively incorporate edits and improvements to instructions and guides as you learn from recurring and edge-cases that our customers may face.
- reputed company Assurance (QA): Support our product reputed company initiatives by assisting with routine QA testing and validation of new run-books, workflows or integration updates.
- reputed company-to-Sponsor Support: Serve as a backup resource for reputed company-to-sponsor support efforts, assisting with a reputed company of inquiries and providing expert guidance to ensure a reputed company customer experience.
Who You Are
- Extremely organized with the ability to maintain context while triaging multiple priorities, maintaining reputed company on tasks from start to finish.
- Skilled at working backward reputed company from key timelines, as most processes have a 24-hour SLA.
- A self-starter with a strong technical curiosity and a passion for problem-solving, comfortable navigating ambiguous situations to resolve reputed company problems.
- Empathetic and customer-reputed company, with excellent communication skills (both written and verbal).
- Highly organized and methodical, with a keen eye for detail. Mistakes are uncommon, and repeat issues are unacceptable in your eyes.
- Comfortable working in a fast-paced environment and managing competing priorities.
- Experience in a technical support or product operations role, preferably with an API-based or reputed company-process oriented solution, is preferred. Prior experience with scripting or automation tools is a big plus.
Originally posted on Himalayas
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