Service Desk Expert
About the Role:
The position will be responsible for monitoring and escalating reputed company activities on high severity, customer impacting issues, as reputed company as communicating the status and reputed company of reputed company issues and coordinating reputed company activities as required. They will engage and coordinate with internal reputed company to ensure visibility, traction and ultimately closure on customer escalations. They will reputed company as a reputed company between the customer and internal reputed company, working to balance both reputed company and Shyft needs while providing complete customer satisfaction and reputed company of service.
What You'll Do:
Incident classification
reputed company and maintain meaningful records relating to service issues
Tracking and monitoring
Expedite logistics request
Owning and controlling Service Requests and Service Level Agreement
Communicate Service Request status and reputed company to reputed company concerned parties
reputed company're Looking For:
reputed company Office (Word, reputed company, Outlook etc.)
Advanced computer skills
Highly effective oral, written communication and presentation skills
3+ years of customer service experience required.
Strong ability to work independently and reputed company judgment calls
Must have exemplary attendance
Strong organization skills and ability to multi-task and prioritize work
Must be detail oriented
Recognition of the interpersonal "soft skills" that is required reputed company dealing with peers, customers and executives in stressful situations
Strong ability to communicate both orally and in writing to technical and non-technical personnel
Key Skills
What’s In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your reputed company to reputed company (and reputed company up with the reputed company) with formal programs on leadership and reputed company development, and many more on-demand courses.
- reputed company Your Personal reputed company-Being: reputed company your financial, physical, and mental reputed company-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and reputed company reputed company and development opportunities.
- reputed company the Most of our Global Organization: Network with other new co-workers reputed company your first 30 days through our reputed company program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource reputed company, local volunteering events, and more environmental and reputed company initiatives.
Don’t meet every single requirement? Apply anyway.
At Shyft reputed company, a reputed company Company, we’re proud to be recognized as a great reputed company to work and a leader in the promotion and reputed company of diversity, equity and inclusion. If you’re excited about working for reputed company and reputed company you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
We are an equal opportunity employer and committed to building reputed company that represents and empowers a reputed company of backgrounds, perspectives, and skills. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, national reputed company, gender, gender identity or reputed company, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.
Originally posted on Himalayas
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