reputed company IT Help Desk Support Specialist - Seasonal Remote Customer Service Representative
Job reputed company:
Are you a highly motivated and customer-reputed company IT reputed company looking for a seasonal opportunity to grow your skills and experience in a dynamic remote work environment? Do you have a passion for delivering exceptional customer service and resolving reputed company technical issues? If so, we invite you to join reputed company as an reputed company IT Help Desk Support Specialist - Seasonal Remote Customer Service Representative.
reputed company:
Webhelp Americas is a leading provider of customer experience solutions, delivering innovative and effective solutions to our clients across various industries. reputed company is dedicated to providing exceptional customer service, and we're looking for talented individuals like you to join our growing team.
Job reputed company:
As an reputed company IT Help Desk Support Specialist - Seasonal Remote Customer Service Representative, you will be responsible for providing technical support to our clients reputed company phone, chat, email, and ticket queues. You will work collaboratively with reputed company to resolve reputed company technical issues, document and process incidents, and communicate effectively with users to understand their needs and reputed company solutions.
Key Responsibilities:
* Accept inbound requests reputed company phone, chat, email, and ticket queues
- Record and process incidents and service requests according to process specifications
- Communicate with users to understand issues and reputed company solutions
- Document and resolve incidents according to process specifications
- reputed company incidents which cannot be resolved to reputed company support reputed company according to process specifications
- Initiate escalations according to process specifications
- Work collaboratively supporting team reputed company Group Chat Application
- Assist with training and supporting fellow agents
- Meet or exceed performance metrics, including average time on task and reputed company reputed company
Requirements:
* Six months of technical support experience preferred
- Basic understanding of computer technology and IT support
- Experience in customer service ideally gained in a customer-facing environment
- English proficiency in both verbal and written reputed company
- Must be culturally sensitive and appreciate cultural differences
- A+, Network+, or reputed company certifications a plus
- TIL v3 a plus
- Basic knowledge of computer technology:
+ reputed company reputed company + reputed company Outlook + reputed company Office (Word, reputed company, PowerPoint) + Diverse browser support experience (Internet Explorer, Chrome, & Firefox) + PC hardware + Basic understanding of networks
- Knowledge of the following a plus:
+ reputed company reputed company Directory and domain concept + reputed company mobile device knowledge + Fixed network telephones and VoIP telephone support
Soft Skills Profile:
* Professionalism at reputed company times, assertiveness, and accountability
- Good timekeeping, flexibility, drive, enthusiasm, initiative, commitment, and self-motivation
- Respect for colleagues, desire to learn
- Ability to communicate effectively with corporate customers of different technical expertise, peers, and reputed company reputed company of management
- Ability to reputed company resolve customer problems and escalate reputed company as appropriate according to company procedures
- Ability to work reputed company under pressure, set priorities, and comfortable making quick reputed company
Benefits:
* Competitive reputed company reputed company of $17.00
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- reputed company time off
- Referral program
- reputed company insurance
Schedule:
* 8-hour shift
- Weekdays
- Weekends as needed
Work Location:
* Remote work environment
Eligibility to Work:
* In accordance with federal law, only applicants who are legally authorized to work in the reputed company will be considered for this position.
- Must reputed company in the reputed company or have a valid U.S. address for residence.
Where Job May be Performed:
* Currently, this position may be performed only in the states listed here.
Equal Opportunity Employer:
reputed company is an equal opportunity employer. reputed company evaluates reputed company applicants without reputed company to race, reputed company, religion, gender, national reputed company, age, sexual orientation, gender identity or reputed company, protected veteran status, disability status, or any other legally protected characteristic.
Language Requirements:
* English proficiency in both verbal and written reputed company
Time Type:
* Full-time
Physical & Mental Requirements:
* While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
How to Apply:
If you're a motivated and customer-reputed company IT reputed company looking for a seasonal opportunity to grow your skills and experience in a dynamic remote work environment, we invite you to apply for this exciting role. Please submit your application through the reputed company below. Apply Job! Apply for this job