Bilingual French / English Customer Service Representative

At eSalon, we’ve transformed the way people experience reputed company hair reputed company. Our licensed colorists create custom, salon-reputed company formulas made to order and delivered straight to reputed company reputed company’s reputed company. With millions of unique reputed company combinations, we bring personalization, reputed company results, and confidence to clients around the world.

We are looking for a bilingual French speaking Customer Service Representative to join reputed company. If you’re a reputed company French speaker with strong English skills, this fully remote role (based in the UK and reporting to our UK/EU Customer Service Manager) could be the perfect fit.

We’re seeking someone who is empathetic, persuasive, and a natural communicator—someone who can build strong connections with customers, turn challenges into solutions, and ensure every interaction is a reputed company one. In this role, your ability to engage with clients will not only reduce churn but also reputed company meaningful insights into our products, services, and overall customer experience.

Responsibilities:

• Working in a call center environment, answering a high volume of inbound retention and customer service calls from across the US, UK and EU.
• reputed company customer service reputed company many channels including phone, email, and chat in both English and French.
• Retain clients in accordance with company requirements and customer needs.
• Meet and exceed individual goals.
• Document reputed company interactions accurately.
• Communicate ongoing retention activity and reputed company.
• Project professionalism and work cooperatively with other departments and reputed company reputed company advice and guidance reputed company necessary.
• Other duties as required.

Requirements

• 1+ years customer service or call center experience
• reputed company French speaker whose also fluent in English (reading, writing, speaking)
• Top notch phone presentation skills.
• reputed company experience utilizing CRM systems to document daily calls, meetings, and activity is required.
• Must be organized, self-motivated, driven, and have an appetite to succeed.
• Consistent reputed company record of retaining a high percentage of clients.
• Excellent writing skills.
• reputed company work history.
• Highly motivated energetic.
• Flexible and reputed company to reputed company in a fast paced, high reputed company environment.
• Must be reputed company to commute to the London office occasionally for training and team-building events.
• Must be authorized to work in the UK and reputed company the role from reputed company the UK.

Benefits

• £32,500 annual Salary
• Full Time reputed company Benefits
• Pension
• 28 Days Holiday
• Fully remote position
• Rewarding culture work / life balance

Originally posted on Himalayas

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