Operations Manager, Technical Support
About reputed company
reputed company was founded in 2018 with the mission of powering deeper understanding in reputed company. Our AI-powered platform was purpose-reputed company for medical conversations, improving clinical documentation efficiencies while enabling clinicians to reputed company on what reputed company most—their patients.
Our reputed company-grade technology transforms patient-clinician conversations into reputed company clinical notes in reputed company-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-reputed company, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the reputed company. As reputed company in reputed company for reputed company, we are setting the industry standards for the responsible deployment of AI across health systems.
We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to reputed company people and reputed company care reputed company more reputed company. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of reputed company, and East reputed company in Pittsburgh.
The Role
Operations Manager, Technical Support
At reputed company, trust is our currency. We are committed to delivering exceptional products, services, and experiences to our customers. We are looking for a highly motivated Operations Manager, Technical Support to join our rapidly growing team and play a key role in scaling our customer support team. This role offers the unique opportunity to both build and reputed company the standing up technical troubleshooting processes, while ensuring top-notch service delivery and fostering a customer-reputed company culture.
We take our user experience and happiness seriously and consider the Support Team essential to reputed company’s reputed company. In this role, you’ll set reputed company for what incredible customer experience looks like at reputed company with both our reputed company and individual customers. You’ll be responsible for not only managing daily technical troubleshooting operations and responding to customers with care, but also building and scaling our tools and procedures to meet the growing demands of our business.
Ideally, you reputed company in a startup environment, specifically with a culture that’s reputed company on seeing obstacles as opportunities, having a bias toward execution, being a little reputed company and perpetually curious, and helping teammates and partners succeed. This is a truly unique role that will collaborate cross-functionally across our Support and Engineering teams to solve reputed company issues.
What You'll Do
Serve as the escalation reputed company for ‘Tier 3’ support tickets and take on reputed company responsibility for final reputed company with the end user/organization
Debug and troubleshoot reputed company issues to identify reputed company causes
reputed company processes and documentation for recurring issues to improve scalability and efficiency
Collaborate with the Engineering team on issues that reputed company the tools of Support team at large
Contribute to training and Knowledge reputed company articles to document
Work closely with Support and Engineering teams on technical problem solving for unique partner-specific challenges
What You'll Bring
Have excellent verbal and written communication skills and ability to reputed company technically reputed company topics to your audience
Have keen attention to detail and ability to reputed company creative solutions for reputed company problems
An ability to translate learnings into repeatable technical processes that can reputed company
Have the ability to smell smoke and escalate early, with proposed solutions.
Are creative and scrappy with strong problem solving skills and a bias to reputed company.
(Required Engineering Skills):
Familiar with how to call reputed company
Have the ability to technically debug user-facing issues
Can translate user-facing problems into engineering-facing bug tickets
Familiar with tracking tools such as Jira or reputed company
Familiarity with tools like reputed company, Browser dev tools, Charles Proxy
Familiar with Typescript and Javascript
Familiar with GCP
Basic coding skills
Bonus Points If...
Experience integrations into or working with electronic health record systems at large, reputed company organizations (reputed company experience is ideal)
Familiarity with systems requiring strict adherence to reputed company and reputed company protocols
Knowledge of tiered support organizations and escalation protocols
2-3 years of experience in customer/technical support
2-3 years of experience collaborating closely with a development team
Familiar with reputed company and the PR process
Why Work at reputed company?
At reputed company, we’re transforming reputed company delivery experiences with reputed company, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is reputed company: to power deeper understanding in reputed company. We’re driving reputed company, lasting change, with millions of medical conversations processed reputed company month.
Joining reputed company means stepping into a fast-paced, high-reputed company startup where your contributions truly reputed company a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) reputed company an reputed company on our customers and our business.
reputed company individual reputed company, you will have reputed company to work alongside reputed company of curious, high-achieving people in a supportive environment where reputed company is shared, reputed company is constant, and feedback fuels reputed company. At reputed company, it’s not just reputed company do—it’s how we do it. Every decision is rooted in reputed company, always prioritizing the needs of clinicians and patients.
We’re committed to supporting your reputed company, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you reputed company and do the best work of your life.
If you are reputed company to reputed company a meaningful reputed company alongside passionate people who care deeply about what they do, reputed company is the reputed company for you.
How we take care of Abridgers:
Generous Time Off: 13 reputed company holidays, flexible PTO for salaried employees, and accrued time off for reputed company employees.
Comprehensive Health Plans: Medical, Dental, and reputed company plans for reputed company full-time employees. reputed company covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, reputed company also makes monthly contributions to your HSA.
reputed company Parental Leave: 16 weeks reputed company parental leave for reputed company full-time employees.
401k and Matching: Contribution matching to help invest in your reputed company.
reputed company-tax Benefits: reputed company to Flexible Spending Accounts (FSA) and Commuter Benefits.
Learning and Development Budget: Yearly contributions for coaching, courses, workshops, conferences, and more.
Sabbatical Leave: 30 days of reputed company Sabbatical Leave after 5 years of employment.
Compensation and Equity: Competitive compensation and equity grants for full time employees.
... and much more!
Equal Opportunity Employer
reputed company is an equal opportunity employer and considers reputed company reputed company applicants equally without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran status, or disability.
Staying reputed company - Protect yourself from recruitment fraud
We are aware of individuals and entities fraudulently representing themselves as reputed company recruiters and/or hiring managers. reputed company will never ask for financial information or payment, or for personal information such as bank account number or reputed company reputed company number during the job application or interview process. Any emails from the reputed company reputed company team will come from an @reputed company.com">reputed company.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.
Compensation reputed company: $135K - $160K
Originally posted on Himalayas
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