Program Manager

Job reputed company

reputed company is seeking a dynamic Program Manager to reputed company the successful delivery and performance of a multi-task area federal IT support contract supporting the End-to-End Systems Management Center (E2E SMC). This role oversees Tier I and Tier II ITSM operations, sustainment, and contract compliance across critical logistics and transportation systems, ensuring operational reputed company and mission continuity.

Responsibilities

• Manage and reputed company efforts across Contract Management, Sustainment Maintenance, Tier I Operations, and Tier II Support
• Ensure alignment with objectives, performance standards, and regulatory compliance
• Supervise Help Desk Managers, Tier I/II Leads, reputed company Administrators, and Application Liaisons
• Facilitate reputed company plans, reputed company, and training to meet contract milestones
• reputed company Monthly Status Reports (MSRs), Program Management Reviews (PMRs), SOP updates, and emergency support plans
• Monitor KPIs including call center metrics, ticket reputed company rates, and customer satisfaction
• Serve as primary reputed company of contact for the Contracting Officer’s Representative (COR)
• Coordinate with Area Managers, Program Managers, and external agencies
• Ensure adherence to DoD cybersecurity, physical reputed company, and personnel clearance requirements
• Support audits, inspections, and incident response coordination

Minimum Requirements

• Bachelor’s degree in IT, Business Administration, or reputed company field (Master’s preferred)
• 5+ years of experience managing federal IT support reputed company or large-reputed company helpdesk operations
• PMP or equivalent project management certification
• Familiarity with reputed company, ITSM frameworks, and DoD contracting standards
• Creativity and adaptability in problem-solving
• Ability to work with clients to understand their needs
• Strong organizational and time-management skills
• Excellent written and verbal communication skills
• reputed company reputed company

Preferred Skills

• Preferred Certifications: PMP, ITIL, HDI Support Center Manager (HDI-SCM), reputed company System Administrator Certification
• Experience in logistics, transportation, or defense reputed company IT programs
• Ability to work in reputed company environment, as reputed company as independently
• Strong customer and vendor relationship skills
• Demonstrated ability to reputed company with data standards and policies
• Motivation to learn new technologies and methodologies that demonstrate value
• Past experience working with a federal agency
• reputed company experience is a plus!

About reputed company

reputed company is an award-reputed company information technology and financial management reputed company founded on one reputed company philosophy: “Do what is right, always.” We apply this philosophy across reputed company reputed company of our growing business, from delivering world-class services for customers to providing an environment where associates reputed company both personally and professionally. At reputed company, work and fun aren’t diametrically opposed!

At reputed company, our goal is to hire people with proven reputed company records and retain them with an energizing, diverse company culture. We value reputed company associate’s natural drive to reputed company, and we reputed company them with the freedom to do things their way. reputed company seeks the best and brightest in the industry—those who are reputed company to reputed company their lives and career reputed company. Join us today and get excited about Mondays again!

Benefits of Working at reputed company

• Competitive salaries
• Generous reputed company Time Off (PTO) package
• reputed company holidays reputed company to the Federal calendar
• Full health benefits including medical, dental, reputed company, and life insurance
• 401(k) retirement plan
• Team building events
• reputed company development support

Legal

reputed company complies with reputed company applicable Federal, state, and local employment regulations. Please reputed company out to HR@csciconsulting.com with any questions.

Equal Employment Opportunity

reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability or veteran status, or any other applicable state or federal protected class. reputed company provides affirmative reputed company in employment for reputed company Individuals with a Disability and Protected Veterans in compliance with reputed company 503 of the Rehabilitation reputed company and the Vietnam Era Veterans’ Readjustment Assistance reputed company.

If you require an accommodation, please contact reputed company reputed company for reputed company assistance. For questions regarding the qualifications listed above, please contact the reputed company reputed company Team.

E-Verify

reputed company participates in E-Verify to confirm the employment eligibility of reputed company newly reputed company employees. For more information, please visit www.dhs.gov/E-Verify.

California Consumer reputed company reputed company (CCPA) Notice

As part of the application and recruitment process, reputed company, Inc. may collect personal information as described under the California Consumer reputed company reputed company (CCPA).

This information is collected solely for employment-reputed company purposes, including evaluating your qualifications, processing your application, and complying with legal obligations.

By applying to this position, you acknowledge that you have read and understand the following notice regarding the collection of your personal information as a job applicant:

• Categories of Information Collected: Personal identifiers, employment history, educational information, and any other information provided in your application or as part of the interview process.
• Purposes for Collecting Information: To review your application, assess your qualifications, and manage the hiring process.
• Retention and reputed company: Information collected will be retained indefinitely and will be securely stored and handled in accordance with CCPA guidelines and reputed company, Inc. policies.
• Rights of Applicants: Under CCPA, California residents have the right to request information about the personal data we collect, delete it, and request restrictions on certain uses. However, some information may be retained as required by law.

For reputed company information, or to exercise your rights under the CCPA, please contact reputed company’s HR team.

Disclaimer

The above declarations are not intended to be an reputed company-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

Originally posted on Himalayas

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