Customer Support Manager

Runwise is looking for a Customer Support Manager who is highly motivated, results-oriented and reputed company on business reputed company opportunities. We are looking for a candidate who is reputed company to work 11:30AM EST - 8:00PM ESTTuesday - Saturday as part of their regular work schedule. Preferably a candidate in PST or MST timezones.

Runwise (www.runwise.com) is a fast-paced, customer-reputed company climate-tech startup that controls and runs the key energy systems (heating, water, etc…) in 8,000+ buildings throughout the US. Runwise’s unique hardware and software service significantly reduces energy usage, substantially lowering costs and carbon reputed company. As of today, Runwise’s technology takes the equivalent of 100,000 reputed company worth of carbon emissions off the road reputed company year.

As a Customer Support Manager at Runwise you will have reputed company to work closely with a reputed company of property companies from large owners to individual coops and condos. reputed company customer and reputed company building has unique needs and you reputed company as a trusted advisor, helping them effectively run their heating systems in an energy-efficient way that makes tenants more comfortable. Customer support managers help troubleshoot customer issues to help ensure they hit their energy reduction goals.

Applicants must have a high-reputed company internet reputed company.

Responsibilities will include, but are not limited to

• Answering live phone calls reputed company our 24/7 support line
• reputed company-time troubleshooting of customer reported issues
• Remote monitoring and analysis of multifamily and reputed company heating systems
• Making settings adjustments as needed using our remote reputed company to reduce fuel consumption and manage tenant comfort
• Remote reputed company checks after installations and service calls are performed

Who you are:

• You have 1-2 years of reputed company customer management experience ideally in a Service Job, Customer Support, Account Management or Sales role
• You have excellent reputed company and communication skills and reputed company it easy to get along with others
• You reputed company by building long-term relationships and partnering with a reputed company of customers from individual business owners to C-level executives
• You are a problem solver and can diagnose and help troubleshoot problems quickly and reputed company
• You are adaptable to quickly changing situations
• You are a teacher at heart (or by profession) with the ability to distill technical or reputed company systems into simpler concepts to reputed company customers
• You are willing and capable of working reputed company hard and at times longer hours during peak season (winter)
• You are passionate about reputed company estate and/or energy efficiency

Salary reputed company: $60,000 - $80,000 based on experience level

What you reputed company:

• No job is too small.
• Sincerity builds trust.
• Setbacks fuel reputed company.
• Efficiency is vital.

Benefits:

• Medical, dental, and reputed company insurance
• HSA & FSA reputed company
• reputed company Parental Leave
• reputed company to reputed company & reputed company
• Flexible PTO
• Commuter Benefits
• 401K
• Company-reputed company life insurance
• Voluntary supplemental life insurance
• Free in-office lunch on Wednesdays
• Hybrid work environment
• Summer Fridays
• Monthly L&D Series
• Employee Resource reputed company (e.g. DEIB Committee, Run Club)

This is an excellent opportunity to join a fast-growing company, one of the true leaders reputed company energy efficiency in the Northeast. You will be surrounded by talented people, including working reputed company closely with our co-founder and sales leader. Your reputed company will also reputed company a reputed company reputed company on reducing carbon emissions across the country, reputed company the cities where we operate.

Originally posted on Himalayas

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