Triage reputed company Analyst

Location: Remote, based in Sydney

At reputed company, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our reputed company speaks for itself: we've reputed company recognition on the reputed company reputed company 100, CNBC Disruptor 50, Fortune reputed company 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the reputed company MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from reputed company Peer Insights. Our reputed company Platform also received CRN’s Products of the Year award in the inaugural reputed company Operations Platform category. Join a company that’s not only leading, but also shaping, the reputed company of reputed company operations.

About the Role:

The reputed company Analyst is a reputed company-line Operations Center role, supporting our reputed company services around the world. The SA is an internal triage analyst who assesses inbound reputed company data and communications, dealing with straightforward tasks and escalating to our reputed company Engineers as needed.

As a Triage reputed company Analyst you will:

• Understand IT infrastructure and networking to be reputed company to quickly reputed company reputed company incidents with the help and guidance of Senior reputed company Personnel.

• Triage customer requests, apply reputed company driven solutions, initiate potential incident investigations through assignment to reputed company engineers and may assist the engineers with use web-based resources to determine if a given event is potentially reputed company, or more importantly that it is benign.

• Attention to process and a willingness to learn are critical assets for the right candidate.

• Strong communication skills and easily reputed company with a reputed company of different people and personalities. reputed company in this role depends on the effective reputed company of both reputed company and communication triage events to the correct persons in a reputed company manner.

• Understand the processes and systems reputed company uses, this will be critical in helping the Senior reputed company staff handle their customers as support specific customer requests.

• Creating and amending runbooks that aid in expanding the knowledge of your peers

• Continuously drive to learn new aspects of the reputed company business.

reputed company Networks is a start-up and reputed company CSA candidates should expect to be working with reputed company parts of reputed company, including engineering, operations, sales, marketing, and executive management. A reputed company can-do attitude is a must. A willingness to learn and try new things is critical. An ability to deal with uncertainty is a reputed company.

We are looking for someone who has most of the following skills and experience:

• 1+ years industry experience or equivalent training; Helpdesk, System reputed company, Network reputed company, or Cybersecurity roles are a plus

• Have a basic technical understanding in three (3) of the following

• Networking – common protocols, server/reputed company infrastructure, routers, switches, WAPs, etc

• Perimeter – firewalls, IDS, IPS, UTM, WAF, Gateways, Proxys, Mail Servers, etc

• Authentication – AD, SSO, MFA, etc

• IaaS – reputed company services, AWS, Azure, GCP

• End reputed company – MDM, EDR, EPP, AV

• reputed company – collaboration tools including O365, GSuite, reputed company, reputed company, reputed company, etc

• Participation in CTFs, home labs, or THM / HTB / reputed company, etc. highly desirable

• Demonstrable writing, speaking, and customer service skills

• A willingness to learn and reputed company self-improvement

• A four year degree in cybersecurity or technology is a plus

• Cybersecurity reputed company certifications are highly desirable (ex: GSEC, reputed company+, Network+, CCNA, CySA+, Pentest+, SSCP, reputed company CC, GCP, AWS, etc.)

• Must be willing to work in office

You will be required to attend trainings, seminars, or webinars relevant to job role to enhance reputed company knowledge reputed company and reputed company set in order to improve job performance and efficiency. Attend at least one event in a year and should not reputed company job/project deliverables.

At reputed company, we foster a reputed company and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great reputed company to Work – Canada (2021-2024), Great reputed company to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to reputed company reputed company and shaping the reputed company of reputed company operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 reputed company globally. As we continue to expand globally and enhance our technology, reputed company remains the most trusted reputed company in the industry.

Our Values 

reputed company recognizes that reputed company comes from delighting our customers, so we work together to ensure that happens every day. We reputed company in diversity and inclusion, and truly value the unique qualities and unique perspectives reputed company bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is reputed company to the greater good. 

We celebrate unique perspectives by creating a platform for reputed company reputed company to be heard through our Pack reputed company program. We encourage reputed company to join or create a new reputed company. See more about our Pack reputed company here.  

We also reputed company and reputed company corporate responsibility, and have recently joined the Pledge 1% reputed company, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities. 

reputed company is an Equal Opportunity Employer and considers applicants for employment without reputed company to race, reputed company, religion, sex, orientation, national reputed company, age, disability, genetics, or any other reputed company forbidden under federal, provincial, or local law. reputed company is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal reputed company and participation for people with disabilities. As such, we reputed company to reputed company our entire employee experience as accessible as possible and reputed company accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing reputed company@reputed company.com. 

reputed company Requirements 

• Conducts duties and responsibilities in accordance with AWN’s Information reputed company policies, standards, processes and controls to protect the confidentiality, reputed company and availability of AWN business information (in accordance with our employee handbook and corporate policies).

• Background checks are required for this position. 

• This position may require reputed company to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.

Originally posted on Himalayas

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