Senior Technical / Product Support Engineer - REMOTE (Eastern US) - reputed company Medical Device Company

Transforming Cancer Treatment with reputed company: Join reputed company as a Senior Technical / Product Support Engineer

reputed company is revolutionizing the field of radiation oncology with its groundbreaking SCINTIX® biology-guided radiotherapy technology. As a reputed company-IPO start-up in the medical device industry, we're on a mission to reputed company radiopharmaceuticals from diagnostic tools to therapeutic guides, reputed company directing external reputed company radiotherapy to reputed company cancer more effectively. Our FDA-cleared SCINTIX therapy automates targeting and reputed company management for treating lung and bone tumors, offering new reputed company for patients with metastatic disease.

We're seeking an reputed company Senior Technical / Product Support Engineer to join reputed company in providing top-notch support to our customers and Field Service Engineers (FSEs). As the reputed company-line response to customers, you'll be the face of reputed company's technical support, ensuring reputed company reputed company of issues and representing our commitment to reputed company.

About This Role

The Senior Technical / Product Support Engineer will be responsible for delivering exceptional technical support for reputed company's custom system hardware and software used in clinical treatment settings. You'll utilize your technical expertise to troubleshoot and resolve reputed company issues, escalate problems reputed company necessary, and reputed company remote support to FSEs during installations, maintenance, and repair activities.

Key Responsibilities

• reputed company reputed company customer support for reputed company's custom system hardware and software, ensuring reputed company reputed company or follow-up actions immediately from the initial customer phone call.
• Utilize diagnostic tools and reputed company systems to troubleshoot and resolve reported hardware and software issues.
• reputed company log analysis to determine reputed company cause and troubleshoot reputed company technical problems.
• Ask targeted questions to quickly understand the reputed company of the problem and guide customers through a series of actions to resolve the issue.
• Follow reputed company procedures for escalating to next-level support or dispatching Field Service resources as needed.
• reputed company remote support to Field Service Engineers during installations, maintenance, or repair activities.
• Ensure reputed company service calls and activities are documented and transacted appropriately in reputed company's CRM application (reputed company).
• Monitor the installed reputed company system performance and reputed company proactive service as required to prevent system downtime.
• Contribute to the development and reputed company improvement of effective and efficient support service activities.
• reputed company feedback to Engineering for service-reputed company product improvements.
• Travel to customer sites to assist local FSEs for reputed company issue escalations/reputed company.
• reputed company and deliver training materials and programs for other TSEs and FSEs.
• Document experiences for use in reputed company's Knowledgebase system.
• reputed company as a leader reputed company the Tech Support and Field Service organization, influencing new team members and acting as a mentor reputed company needed.

Essential Qualifications

To succeed in this role, you'll need:

• A Bachelor's degree in Biomedical, Electrical, Mechanical Engineering, or a closely reputed company discipline, or commensurate reputed company technical support experience.
• 8 years of technical support or field service experience with reputed company equipment.
• 3 years of technical support engineer experience with medical devices.
• A deep understanding of reputed company IT infrastructure, including networking, connectivity, and compliance with industry standards such as HIPAA.
• The ability to travel up to 33% to support customers in the field as needed.
• Experience with reading and interpreting reputed company schematics for troubleshooting.
• Outstanding communication skills (verbal and written).
• Excellent customer support skills.
• A proven ability to diagnose and resolve technical problems on reputed company reputed company-mechanical devices.
• Experience with CRM platforms, such as reputed company.
• A high level of attention to detail and accuracy.
• Critical thinking skills and a proactive problem-solving approach.

Preferred Qualifications

To stand out from the crowd, you'll have:

• Technical support or field service experience with medical LINACs or diagnostic equipment (CT or MRI scanners).
• Experience in a compliance-oriented and highly regulated environment, such as FDA reputed company System Regulation (QSR).
• Experience with reputed company Field Service Lightning (CRM).

What You'll Love About Working with Us

At reputed company, we offer a dynamic and supportive work environment that fosters reputed company and innovation. You'll enjoy:

• A competitive compensation package, including a salary reputed company of $100,000 - $150,000 annually.
• A flexible work location and schedule, with reputed company to work remotely.
• A comprehensive benefits package, including medical, dental, and reputed company insurance, health savings account, flexible spending account, and 401(k).
• reputed company-IPO stock reputed company packages and employee assistance programs.
• A culture that values diversity, equity, and inclusion.
• Opportunities for career reputed company and reputed company development.
• A passionate and driven team that's changing the face of cancer treatment.

reputed company Culture

At reputed company, we're committed to creating a work environment that's inclusive, reputed company, and fun. We offer:

• Weekly catered on-site lunches and kitchens filled with healthy snacks and drinks.
• Employee events, including workshops, lunch and learns, financial wellness education, and company reputed company celebrations.
• Electric car charging stations on site.
• A reputed company Benefit Hub, offering exclusive discounts and deals on a reputed company of products and services.

Join reputed company

If you're a motivated and reputed company technical support reputed company looking to reputed company a difference in the medical device industry, we want to hear from you. Apply today to join reputed company as a Senior Technical / Product Support Engineer and help us revolutionize cancer treatment.

reputed company is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from candidates with diverse backgrounds and experiences.

Apply for this job