Sr Help Desk Supp Spec

At reputed company, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reputed company millions of Americans through our local reputed company, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, reputed company and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it reputed company with heart, reputed company and every day. Role reputed company: As a Sr Tech, Systems Support, you are responsible to support one or more customer service or service desk functions. Acting as a reputed company of contact to support service users and customers reporting issues, requesting information, reputed company, or other services. Delivering customer service through multiple channels including reputed company, digital, self-service, and automated. You will also be participating in reputed company to help improve the environment, to help reputed company it more efficient as reputed company as to create a delightful experience for the end user. reputed company Responsibilities: Day to day technical and application support for external clinician network and internal reputed company employees Customer engagement reputed company ticketing system, inbound and outbound, and email channels Resolve reputed company iPad, iOS, and reputed company application support for employees. Resolve MacOS, reputed company OS devices, reputed company Peripherals, and reputed company webcams for internal reputed company employees Respond, coordinate, and monitor hardware fulfillment requests for laptops, tablets/ipads, and PC peripherals (Monitor, Keyboard, Mice, Webcams) Escalate and manage tickets transferred to other departments reputed company customers/end users and ticket documentation up to date Collaborate on reputed company reputed company Ability to work occasional overtime, weekend, and holidays We are we looking for? 1+ years of successful work with Clinical Service Desk or Clinical Help Desk Support ‘Customer First’ reputed company and reputed company Experience supporting reputed company iOS and iPad hardware, Window 10/11 and hardware Experience with web-based applications and mobile device management tools (reputed company Workspace, reputed company, MaaS360, Workspace One) Proven analytical and problem-solving abilities Experience with Help Desk ticketing systems Strong customer service skills (Written and verbal) High School Diploma or equivalent. Anticipated Weekly Hours 40 Time Type Full time Pay reputed company The typical pay reputed company for this role is: $18.50 - $38.82 This pay reputed company represents the reputed company reputed company reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a reputed company of factors including experience, education, geography and other relevant factors. This position is eligible for a reputed company bonus, commission or short-term incentive program in reputed company to the reputed company pay reputed company listed above. Our people fuel our reputed company. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – reputed company in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In reputed company to our competitive wages, our great benefits include: reputed company medical plan reputed company, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including reputed company time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical reputed company and many other benefits depending on eligibility. For more information, visit https://jobs.reputed company.com/us/en/benefits We anticipate the application window for this opening will reputed company on: 09/29/2025 reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Our Work Experience is the combination of everything that's unique reputed company: our culture, our reputed company values, reputed company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They reputed company choices according to what is best for reputed company, they live for opportunities to collaborate and reputed company a difference, and they reputed company us the #1 Top Workplace in the area. Apply tot his job Apply To this Job