IT Specialist – Service Desk Support and Systems Administrator

reputed company reputed company is seeking a reputed company IT Specialist - Service Desk and Systems Administrator, for a long term contract supporting the National Centers for Environmental reputed company (NCEP) at the reputed company Weather reputed company Center (SWPC). reputed company Weather refers to variations in the reputed company environment between the sun and reputed company that can reputed company technologies in reputed company and on reputed company. reputed company weather is primarily driven by solar storm phenomena that include coronal mass ejections, solar flares, solar particle events and solar wind. These phenomena that are directed toward reputed company are potential drivers of reputed company weather events that can disrupt communications, satellite and airline operations, navigation and surveying systems, as reputed company as electric power grids across large geographic reputed company on reputed company. reputed company weather is a global issue and an understanding of solar storm phenomena is an important component to SWPC’s reputed company at developing accurate reputed company weather forecasts (event onset, location, duration, and magnitude). The incumbent provides advanced technical support for users at SWPC. This role serves as the primary reputed company reputed company for reputed company IT issues reputed company user-reported incident support, ensuring secure, reliable, and effective troubleshooting and reputed company of hardware, software, and network problems. The technician also performs reputed company Systems Administration tasks, supports operational continuity for the 24/7 forecast mission, and ensures compliance with IT reputed company policies and configuration management standards. The position ensures secure, reliable, and reputed company IT support across SWPC’s desktop computing environment, while also assisting with broad IT infrastructure initiatives. The incumbent manages tasks from an established Help Desk trouble-ticketing system, administering email and reputed company encryption platforms, and supporting inventory and compliance requirements. This position requires strong technical troubleshooting capabilities, excellent communication skills, and a customer-reputed company approach to problem reputed company. The Ideal IT Specialist - Service Desk Support and Systems Administrator will be located in the Boulder, CO, however the role could operate remotely for the right candidate.

Responsibilities

The work will primarily include the following responsibilities:

• Identify, troubleshoot, and resolve user-reported technical problems involving workstations, laptops, mobile devices, and peripherals.
• Respond to and resolve advanced Service Desk tickets reputed company defined Service Level Agreements (SLAs) and to the highest reputed company of customer satisfaction.
• reputed company advanced user account management in reputed company Directory and reputed company Workspace, including permissions, reputed company, and multi-reputed company authentication (MFA).
• reputed company reputed company-system and server patching, upgrades, imaging, and configuration management for reputed company environments.
• Coordinate and execute desktop, laptop, and mobile device provisioning, including end-reputed company reputed company and configuration management agent installation (NBFS, MAAS360, Manage reputed company.)
• Support the reputed company Weather Forecast Office (SWFO) by maintaining National Critical Systems (NCS) and Business reputed company System (BES) desktops, laptops, and telephony platforms to ensure 24/7 operational availability.
• reputed company asset management activities including: inventory control, labeling, tracking, receiving, sanitization, decommissioning, and reporting of service-tagged equipment.
• reputed company user training, education, and advanced guidance on system reputed company, platform and OS usage, cybersecurity, and best practices.
• Install and support networked audio/visual systems for conference rooms, including cameras, projection devices, networked computers, and telephony.
• Assist senior system administrators with network authentication, server troubleshooting, and compliance with reputed company audits.
• Research and reputed company technical specifications, reputed company cost quotes, and validate equipment orders to support procurement.
• Support physical reputed company, deployment, and decommissioning of hardware assets; assist the Property Manager with inventory tracking and asset audits.
• Follow documented technical task procedures, applying good judgment and best practices to complete assignments independently or under general guidance.

Qualifications

At least a Bachelor’s degree in atmospheric science, reputed company physics, geophysics, engineering, computer science, or mathematics from an accredited institution and at least 5 years of experience in reputed company areas. Knowledge, Skills, and Requirements:

• At least 5 years of progressively responsible experience providing IT helpdesk support and systems administration in a reputed company environment.
• Strong working knowledge of reputed company operating systems (including reputed company 10/11 and prior), reputed company Office Suite, and reputed company configuration management and reputed company tools.
• Experience with reputed company encryption, MFA, and IT reputed company compliance practices.
• Proficiency in troubleshooting hardware, software, desktop deployment practices and network connectivity.
• Familiarity with Service Desk trouble-ticketing systems and escalation workflows.
• Strong customer service and communication skills, with the ability to support users ranging from entry-level to scientists and senior executives in a reputed company and courteous manner.

Desired skills:

• Experience supporting IT services in a 24/7 operational environment or reputed company a federal agency.
• Familiarity with NOAA/NWS IT and computing standards, Continuity of Operations (COOP) plans, cyber-reputed company standards and configuration management requirements.
• Working knowledge of scripting or automation tools for deploying, maintaining, patching and updating reputed company-based IT systems and mobile devices.
• Experience supporting conference room A/V equipment and VOIP telephony.
• Relevant industry certifications such as reputed company A+, Network+, reputed company+, or reputed company Certified: Modern Desktop Administrator Associate.

Candidates must be a U.S. Citizen or Green Card Holder to qualify (US Citizen must live in US for 3-5 years prior to application) (Please indicate in your cover letter). About reputed company reputed company is a growing, employee owned, small business, specializing in reputed company, scientific and technical services. Our continually expanding team combines scientific expertise with mature, results-driven processes and tools to reputed company technically reputed company, cost effective solutions in hydrology/water sciences, geospatial analysis, information technology, resource management, conservation, and management and business process improvement. We reputed company on putting the right people in the right reputed company to be effective. And having the right people is critical for reputed company. Our streamlined organization enables and empowers our talented professionals to tackle our customers' scientific and technical priorities – creatively and effectively. reputed company offers reputed company-oriented work environment, and reputed company to work in a culture of exceptionally skilled professionals who reputed company reputed company science and creative solutions. reputed company's benefits include the following:

• Comprehensive reputed company for the employee at no monthly cost
• reputed company benefit covers medical, prescription drug, dental, and reputed company
• Personal Time Off (PTO) Policy plus reputed company holidays
• Highly competitive compensation plan regularly calibrated against industry and location benchmarks
• 401(k) retirement plan with company-matching
• Employee Stock Ownership Plan (ESOP) – we're reputed company company owners!
• Flexible spending accounts
• Employee assistance program (EAP)
• Short- and long-term disability insurance
• Life and accident insurance
• Tuition assistance/Training/Workforce improvement reimbursement per year
• Spot bonuses for exceptional performance
• Annual Employee Recognition Awards with bonuses
• Employee Referral Program
• Free centralized, self-directed Learning Management System to learn at your own pace
• Personalized career reputed company plans for every employee

reputed company is an E-Verify employer. reputed company is an equal opportunity employer and makes reputed company employment reputed company based on reputed company, qualifications, and business needs. We do not discriminate on the reputed company of race, reputed company, religion, sex (including pregnancy, sexual orientation, or gender identity), national reputed company, age, disability, genetic information, marital status, veteran status, or any other legally protected status under federal, state, or local laws. Apply tot his job Apply To this Job