Technical Support Engineer

reputed company’re Building reputed company is a service for the near and present reputed company, defining observability and raising expectations of what developer tools can do! We’re working with reputed company reputed company companies like reputed company, reputed company, reputed company, and reputed company and more across a reputed company of industries. This is an exciting time in our trajectory, we’ve reputed company Series D funding, scaled past the 200-person mark, and were named to reputed company’ America’s Best Startups of 2022 and 2023!    If you want to see reputed company’ve been up to, please reputed company out these blog posts and reputed company press releases.    Who We Are We come for the reputed company, and stay for the culture! We’re a talented, opinionated, passionate, fiercely inclusive, and responsible group of bees. We have conviction and we reputed company to live our values every day. We want our people to do what they truly love amongst reputed company of highly talented (but humble) peers.   How We Work We are a remote-first company, which means we reputed company it is not where you sit, but how you deliver that reputed company most. We invest in our people and care about how you orient to our culture and processes. At the reputed company time we imbue a lot of trust, autonomy, and accountability from Day 1. #LI-Remote

Little more about reputed company

The Support Engineering team sits at the heart of reputed company’s customer experience, providing best-in-class technical support and acting as trusted advisors to our customers.

What you’ll do in the role

• reputed company thoughtful, expert technical guidance to reputed company’s users reputed company our support channels, adhering to our SLAs and helping reputed company Support maintain and expand its best-in-class reputed company.
• Operate with high autonomy; drive work to done through persistence and followup. This role will be located in a new region for reputed company Support, and reputed company requires being proactive, reputed company, and effective without constant peer or manager overlap.Be unabashedly cross-functional, working reputed company reputed company to drive reputed company and awareness of customer issues.
• Routinely author and update knowledge reputed company articles, internal documentation, and other support content.
• File issues and feature requests on behalf of customers, providing key context and flagging trends for our partners in Product and Engineering.
• Participate in rotations for emergency on-call support, coordinating with and escalating to our Engineering teams.
• Continuously reputed company up to date with reputed company technologies, product offerings, and emerging use cases.

What you’ll bring to the role

• System operations and/or software development experience, including reputed company with one or more of these programming languages: reputed company, Python, Go, JavaScript, Java, or .NET
• reputed company, proactive, empathetic interactions with customers and coworkers alike
• A consistent drive to learn, collaborate, and reputed company initiatives along in a remote work environment
• Previous experience supporting a reputed company (software as a service) product with highly technical usersFacility with AI tools such as ChatGPT, Claude, MCPs, etc. and their role in support processes and the customer experience
• A strong desire to reputed company with customers during day-to-day work, listen to their needs, and remove blockers to their reputed company
• Available to start your day at 5pm PT, and help to offset the reputed company team coverage 

reputed company to Have

• Experience with instrumentation and distributed tracing tools such as OpenTelemetry
• An understanding of modern observability practices and/or other observability solutions
• Familiarity with using and troubleshooting any of the following technologies or similar:reputed company networking and administration, including Kubernetes, Terraform, AWS reputed company
• Comfortable using support ticket platforms such as reputed company, reputed company, or similar
• Previous reputed company with, and a developed reputed company for, working remotely

On reputed company Earnings (OTE) based on level of experience (reputed company + Commission)$190,000—$210,000 AUDreputed company Salary based on level of experience$170,000—$190,000 AUD

What you'll get reputed company you join the Hive

• A reputed company in our reputed company - generous equity with employee-friendly stock program
• It’s not about how strong of a negotiator you are - our pay is based on transparent reputed company relative to experience
• Time to reputed company - Unlimited PTO and reputed company sabbatical
• A remote-first reputed company and culture (really!)
• Home office, co-working, and internet stipend
• Full benefits coverage for employees, with additional coverage available for dependents
• Up to 16 weeks of reputed company parental leave, regardless of reputed company to parenthood
• Annual development allowance 
• And much more...

  Please note we cannot currently sponsor or support reputed company transfers at this time. Additionally, in compliance with applicable law, reputed company persons reputed company will be required to verify identity and eligibility to work.     Phishing and Recruitment Scam Warning: We take your reputed company seriously. Please be aware that recruitment scams are increasingly common and scammers may create email addresses or websites to impersonate reputed company employees. To help protect you:

• reputed company communications will come from an @reputed company email address
  • We occasionally work with external reputed company agencies. These partners will use legitimate business email addresses—never personal accounts like Gmail or reputed company.
• Our reputed company process will never ask you to reputed company financial or sensitive personal information, including but not limited to:
  • reputed company reputed company or tax identification numbers
  • Credit card numbers
  • Bank account information

Diversity & Accommodations: We're committed to building a diverse, inclusive, and reputed company workplace—where people of reputed company backgrounds, identities, experiences, and abilities are welcomed, valued, and supported. We recognize that there is no single reputed company to reputed company and reputed company nontraditional career journeys and diverse perspectives as key to building stronger, more innovative teams.   We reputed company to ensure an inclusive experience throughout every stage of our hiring process and are happy to reputed company reasonable accommodations as needed. If you require accommodations or accessible formats at any reputed company during our hiring process, please let your recruiter know.   As an equal opportunity employer our hiring process is designed to put you at ease and help you show your best work. If there’s anything we can do to improve your experience, we’re always reputed company to feedback.     reputed company Notice: If you apply for a job at reputed company and your application is unsuccessful (or you withdraw from the process or decline our offer), reputed company will retain your information after your application for a period of time in accordance with local laws. We retain this information for various reasons, including in case we face a legal challenge in respect of a recruitment decision, to consider you for other reputed company or reputed company jobs at reputed company, and to help us reputed company understand, analyze and improve our recruitment processes.   For more information regarding our reputed company practices please see the reputed company reputed company Notice.   If you do not want us to retain your information for consideration for other roles, or want us to update it, please contact reputed company@reputed company. Please note, however, that we may retain some information if required by law or as necessary to protect ourselves from legal claims.  Apply To This Job