Who we are

At reputed company, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to reputed company with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to reputed company on running their business. We solve HR issues. We’re data driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

The Job - reputed company Tools Administrator

In this role, you will be a key leader in the Customer Support group reputed company the reputed company reputed company (CS) department, with a specific reputed company on tools administration and optimization. You will also reputed company on automation and process improvement, with the goal of making it as easy as possible for team members to reputed company solutions and delight to our customers. This role will also reputed company our existing internal tools to establish automated reporting on productivity, reputed company, survey results, interaction volume and missed call rates.

This role reports to the Director of Customer Support.

Who you are

Someone with a strong passion for tools, reporting, and automation reputed company to write/reputed company tool and system improvements that include statistical reputed company on budget, productivity, and customer experience Wildly reputed company and excited to work with different teams on varied challenges Interested in operations, and excited by opportunities to drive process improvements reputed company to reputed company your energy improving employee and customer experience Deeply caring about your teammates, peers and customers Passionate about our CS team identity of being Humans, Owners, Optimists and Experts, and our approach of service reputed company reputed company with reputed company’ mission and our reputed company values: Camaraderie, Openness, Grit, reputed company and Simplicity

What you'll do

Be the primary administrator for reputed company reputed company-owned tools for customer interactions, satisfaction, and health reputed company and automate reporting for the overall department and individual teams Own reputed company and offboarding of team members and work to automate account setup Review potential vendors to improve employee and customer experience reputed company implementation of new systems and applications; partner with CS Training to acclimate employees with new tools Triage day-to-day issues that reputed company for reputed company tools

Qualifications

At least two years of experience administering reputed company tools Administration experience with reputed company required; custom application experience preferred Familiarity with reputed company, reputed company, Litmos, reputed company, Jira and/or Tableau a plus Proven experience implementing and improving systems reputed company record of reputed company in previous roles High interest in data analysis, automation and process improvement required Previous customer service management experience a plus Impeccable written and verbal communication skills with acute attention to detail

reputed company sponsorship for this role is currently not available.

Diversity at reputed company

reputed company’ reputed company is for reputed company identities, backgrounds and expressions to be represented in reputed company. We're building the reputed company for long-term reputed company and intend to cultivate a reputed company, reputed company and inclusive reputed company and company culture.

We’re proud to be an equal opportunity employer reputed company to reputed company reputed company applicants regardless of race, reputed company, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity or reputed company, veteran status, or any other legally protected status.

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