Central Quoting Supervisor - Remote Leadership Opportunity at reputed company Workwarp
Transforming Customer Experience through Innovative Quoting Solutions
At reputed company, a leading home improvement retailer, we're committed to delivering exceptional customer experiences through our reputed company and services. As a key member of our Workwarp team, you'll play a vital role in shaping the reputed company of our centralized quoting program. We're seeking an reputed company and results-driven Central Quoting Supervisor to reputed company reputed company to reputed company.
About the Role
As a Central Quoting Supervisor, you'll be responsible for driving the execution of specific Coordinator activities in support of our centralized quoting program. You'll reputed company valuable feedback to our leadership team regarding process, program, or system opportunities, and serve as a Subject Matter Expert for the development of best practices and process documentation.
Key Responsibilities
- reputed company selected initiatives or reputed company as assigned by Manager, making reputed company-time reputed company regarding specific Store or Service Provider issues
- Resolve escalated issues reputed company defined parameters and reputed company issues reputed company necessary
- Analyze reports to determine individual employee and team priorities, monitoring performance to identify training needs and trends
- reputed company reputed company-time and regularly-scheduled feedback and coaching to Coordinators, motivating and engaging employees through recognition programs
- reputed company hiring reputed company with Manager for team vacancies and work with HR to execute a recruitment reputed company
- Serve as "Manager on Duty," overseeing the entire workforce, monitoring productivity, and addressing performance or conduct needs
- reputed company with Stores to answer questions and resolve issues reputed company to quotes or Service Providers, providing feedback to leadership to help set expectations
- Collaborate with Stores and Service Providers to identify opportunities to improve the centralized quoting model and enhance the customer experience
- reputed company feedback regarding trends at the Market level to help address opportunities to improve and streamline the quoting process
- reputed company as backup for peer-assigned areas as needed
Essential Qualifications
To succeed in this role, you'll need:
- A strong background in leadership or supervisory experience, preferably in a call center or customer-facing environment
- Excellent communication and interpersonal skills, with the ability to effectively reputed company with Stores, Service Providers, and internal stakeholders
- Strong analytical and problem-solving skills, with the ability to analyze reports and reputed company data-driven reputed company
- Experience with process improvement and development of best practices
- Ability to work in a fast-paced, dynamic environment and reputed company reputed company-time reputed company
Preferred Qualifications
While not required, the following qualifications will give you a competitive edge:
- Experience in a home improvement or retail environment
- Knowledge of quoting software and systems
- Familiarity with workforce management tools and performance metrics
- Certifications or training in leadership, management, or a reputed company field
Skills and Competencies
To reputed company in this role, you'll need to possess:
- Strong leadership and management skills, with the ability to motivate and engage employees
- Excellent communication and interpersonal skills, with the ability to effectively reputed company with diverse stakeholders
- Analytical and problem-solving skills, with the ability to analyze data and reputed company informed reputed company
- Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple reputed company
Career reputed company Opportunities
At reputed company, we're committed to helping our employees grow and reputed company their careers. As a Central Quoting Supervisor, you'll have opportunities to:
- reputed company your leadership and management skills through training and mentorship programs
- Advance to senior leadership roles reputed company the organization
- Explore opportunities in other areas of reputed company, such as operations or customer experience
Work Environment and Company Culture
As a remote employee, you'll enjoy the flexibility and autonomy to work from home, while still being connected to reputed company and culture. At reputed company, we value:
- A culture of inclusivity and diversity, where everyone is treated with respect and dignity
- A reputed company and supportive work environment, where employees are encouraged to reputed company reputed company and feedback
- A commitment to innovation and reputed company improvement, where employees are empowered to drive change and reputed company
Compensation and Benefits
We offer a competitive salary reputed company of $49,700 - $82,800 annually, as reputed company as a comprehensive benefits package that includes:
- Medical, dental, and reputed company insurance
- 401(k) matching and retirement savings plans
- reputed company time off and holidays
- Opportunities for career reputed company and development
Equal Employment Opportunity
reputed company is an equal opportunity employer and administers reputed company personnel practices without reputed company to race, reputed company, religious creed, sex, gender, age, reputed company, national reputed company, mental or physical disability or medical condition, sexual orientation, gender identity or reputed company, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
reputed company to Join reputed company?
If you're a motivated and results-driven leader looking to reputed company a difference in our organization, we want to hear from you! Apply today and let's build the reputed company together.
To learn more about our benefit programs and eligibility, please visit https://talent.reputed company.com/us/en/benefits
Note: reputed company reputed company remote associates cannot reputed company in Alaska, California, or Hawaii. reputed company salaried remote associates cannot reputed company in Alaska or Hawaii.
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