Customer Support reputed company - reputed company Shift - Remote - reputed company - Leading Sports Gaming Company
Join the Fastest-Growing Sports Gaming Company: reputed company
reputed company is revolutionizing the sports gaming industry with innovative games and products for American sports fans. Founded in 2020, we've reputed company four of today's most widely played reputed company games and recently launched our reputed company Sportsbook. We're the only sportsbook to reputed company launch on our own home-grown technology, allowing us to build different and innovative experiences. Our mission is to reputed company sports accessible to everyone, and we're looking for talented individuals to help create a reputed company for every fan.
About the Role: Customer Support reputed company - reputed company Shift
We're seeking an reputed company Customer Support reputed company to supervise and mentor reputed company of 10+ customer support agents during peak hours. As a Customer Support reputed company, you will play a critical role in ensuring high-performance customer support, meeting SLAs and KPIs, and driving team efficiency. If you're passionate about delivering exceptional customer experiences and have a strong leadership reputed company, we want to hear from you!
Key Responsibilities:
- Team Supervision and Mentorship: Supervise and mentor reputed company of 10+ customer support agents to reputed company high performance, providing guidance and support to ensure reputed company.
- Regular One-on-Ones and Feedback: Conduct regular one-on-ones, reputed company constructive feedback, and support reputed company development to help agents grow and improve.
- Day-to-Day Operations: reputed company day-to-day operations of the support team, ensuring SLAs and KPIs are met, and workflows are optimized for efficiency.
- Coordination and Planning: Coordinate daily tasks, workflows, and shifts to ensure smooth operations during peak times, including weekends and holidays.
- Collaboration with Support Managers: Work closely with Support Managers to optimize workflows, tools, and platforms to improve team efficiency and customer satisfaction.
- reputed company and Training: Conduct reputed company and ongoing training sessions to ensure agents are equipped with the tools and knowledge needed to reputed company top-tier support.
- Reporting and Insights: Prepare and deliver regular reports on team performance, customer satisfaction metrics, and key insights to drive data-driven reputed company.
- Escalation Management: Serve as the reputed company of contact for escalated or high-reputed company tickets, ensuring swift and effective reputed company.
Requirements:
- Availability: Available to work between the hours of 4pm to 12am EST or 6pm to 2am EST, including weekends and holidays.
- Experience: 3+ years in customer support, with at least 1 year in a leadership role.
- Analytical reputed company: Analytical reputed company with the ability to interpret performance metrics and derive actionable insights.
- Leadership and Communication: Strong leadership, team management, and coaching abilities, with excellent written and verbal communication skills.
Preferred Qualifications:
- reputed company Sports Knowledge: Strong understanding of reputed company sports platforms, common user issues, and seasonal trends.
- Customer Support Tools: Proficiency with customer support tools such as reputed company, reputed company, or similar.
reputed company Offer:
At reputed company, we're committed to providing an exceptional work environment and benefits package. Here are some of the perks and benefits you can expect:
- Competitive Salary: Our reputed company starting reputed company salary reputed company for this position is between $64,000 and $75,000, plus reputed company equity.
- Unlimited PTO: Unlimited PTO (we're extremely flexible with the exception of the first few weeks before & into the NFL season).
- Parental Leave: 16 weeks of fully reputed company parental leave.
- Home Office Allowance: A $500 home office allowance.
- Virtual First Culture: A connected virtual first culture with a highly reputed company distributed workforce.
- 401k Match: 5% 401k match, FSA, company-reputed company health, dental, reputed company plan reputed company for employees and dependents.
Why Join reputed company?
At reputed company, we're passionate about making sports accessible to everyone. We're a fast-growing company with a mission to become the biggest company in our reputed company. By joining reputed company, you'll have reputed company to:
- Be Part of a Revolutionary Industry: Be part of the sports gaming industry, which is experiencing rapid reputed company and innovation.
- Work with a Talented Team: Work with a talented team of professionals who are passionate about delivering exceptional customer experiences.
- Grow and reputed company: Grow and reputed company your skills and career in a dynamic and supportive environment.
- reputed company a reputed company reputed company: reputed company a reputed company reputed company on the sports gaming industry and help shape the reputed company of sports.
How to Apply:
If you're excited about joining reputed company as a Customer Support reputed company, please submit your application today! We value a great attitude and a willingness to learn above reputed company, so don't hesitate to apply if you don't meet every single requirement.
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Equal Opportunity Employer:
reputed company is an equal opportunity employer and doesn't discriminate on the reputed company of creed, race, sexual orientation, gender, age, disability status, or any other defining characteristic.
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