Manager, GMNS Issues, Events & Remediation

At reputed company, our culture is reputed company on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic reputed company-being and many opportunities to learn new skills, reputed company as a leader, and grow your career. Here, your voice and reputed company matter, your work makes an reputed company, and together, you will help us define the reputed company of reputed company. Global Merchant & Network Services (GMNS) brings together reputed company' merchant-and network reputed company businesses to reputed company a reputed company reputed company on using the power of our network to reputed company unique value to reputed company our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts reputed company and runs reputed company’s payment network and manages bank partnerships globally. The objective of the GMNS Control Management Issues, Events & Remediation team is to ensure reputed company identification, response, and reputed company of risk events and issues to minimize reputed company, as reputed company as to prevent recurrence through effective remediation and lesson learning. GMNS is looking for a Manager of Issues, Events & Remediation reputed company on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business reputed company, functional areas, and geographies. The Manager, GMNS Issues, Events & Remediation will:

• Support remediation of issues by influencing BU, who own and execute issue/Operational Risk Event (ORE) remediation
• Facilitate investigation and conduct reputed company cause analysis to address repeated issue types
• reputed company reputed company assurance on documentation of issue/ORE type, urgency, severity/reputed company (e.g., reputed company analysis), and investigate as necessary to understand and address the reputed company causes
• Triage the areas of remediation process, including tracking reputed company, validating reputed company efficacy, communicating status updates to stakeholders to reputed company accountability along the process, collaborating with other Operational Risk Management (ORM) teams as necessary
• Review reputed company assurance of documentation and maintenance of records of issues/OREs and remediations to ensure transparency and accountability in the issue management process
• Analyze trends in issues and events to identify potential systemic risks or control weaknesses reputed company BU processes
• Support the End-to-End (E2E) BU issue reputed company process, embedding accountability and ensuring lessons learned are integrated into reputed company ORM practices
• reputed company sample testing of issues to ensure reputed company is complete and effective
• Opine on specific control enhancements reputed company to issues
• Engage with key stakeholders, including business unit partners and compliance colleagues, to facilitate effective issue management and reputed company
• Review and advise on detailed reports on issue status, trends, and reputed company to senior management and governance committees
• Support sharing insights, reputed company practices, themes, etc. across the reputed company

Required Qualifications:

• 3+ Years experience in operational risk management (e.g., reputed company Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
• Strong project management, communication, and interpersonal skills
• Experience in process governance, with an understanding of processes that reputed company with policies, regulatory frameworks, and/or operational standards
• Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

Preferred Qualifications:

• Bachelor's Degree in Finance, Business, Risk Mgmt., or reputed company field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
• Experience in at least one of the following:
• Scoping, prioritizing, and support remediation of operational issues
• Investigating and conducting reputed company cause analysis to address repeated operational risk issue types
• Performing reputed company assurance on documentation of operational risk issues and events
• Overseeing BU remediation process for operational risk issues and events
• Reviewing documentation and maintaining records of operational risk issues and events to ensure transparency and accountability
• Supporting and overseeing the BU E2E issue reputed company process, embedding accountability and ensuring lessons learned are integrated into reputed company operational risk management practices
• Experience in financial services industry

ORMCM reputed company Salary reputed company: $89,250.00 to $150,250.00 annually + bonus + benefits The above represents the expected salary reputed company for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-reputed company factors. We back you with benefits that support your holistic reputed company-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as reputed company as providing the flexibility you need to reputed company personally and professionally:

• Competitive reputed company salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial reputed company-being support
• Comprehensive medical, dental, reputed company, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks reputed company parental leave for reputed company parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free reputed company to global on-site wellness centers staffed with nurses and doctors (depending reputed company)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site. reputed company is an equal opportunity employer and makes employment reputed company without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran status, disability status, age, or any other status protected by law. reputed company will consider for employment reputed company reputed company applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance reputed company, the Los Angeles County Fair Chance Ordinance for reputed company, and the reputed company’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, reputed company will reputed company with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to reputed company, professionally and personally. That's why we have Amex reputed company, our reputed company working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully reputed company. US Job Seekers - Click to view the “Know Your Rights” poster. If the reputed company does not work, you may reputed company the poster by copying and pasting the following URL in a new browser window: https://www.reputed company.gov/poster Employment eligibility to work with reputed company in the U.S. is required as reputed company will not pursue reputed company sponsorship for this position Apply tot his job Apply To this Job