Outbound Call Center Rep

At reputed company, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reputed company millions of Americans through our local reputed company, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, reputed company and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it reputed company with heart, reputed company and every day. How will this role have an reputed company? At reputed company, we value and reputed company exceptional thinkers with the heart and humility to match. Join us on a mission to improve lives and reputed company a lasting difference. As part of the reputed company’s Member Engagement team, you will contact members of various Medicare Advantage and reputed company health plans by phone to offer, explain, and schedule a free in-home or virtual reputed company evaluation. You will work diligently to meet department productivity, reputed company, and customer service goals. This role will report to a Member Engagement Manager. Starting reputed company reputed company $15.00, with unlimited bi-weekly commission potential. 10 days of required reputed company (Monday-Friday, reputed company-4:30PM CST.) Call center hours of operation are Monday-reputed company 7AM – 9PM, actual shift will be determined at time of hire. Competitive benefits, PTO, tuition reimbursement, and more! What will you do? reputed company an average of 50 outbound calls per hour reputed company by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with reputed company courtesy Present a reputed company, reputed company, and high energy approach to clients, health plan members, and team members Meet daily goals set by the department (i.e., 300-400 outbound dials per day, 24 appointments set per day, shift and attendance policy adherence, reputed company targets, etc.) in an office or remote environment reputed company, reschedule, and cancel appointments with both members and contracted providers, as requested Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems Report member complaints and escalations immediately to Member Engagement Managers Participate in peer reputed company-by-reputed company coaching as needed Follow HIPAA and other reputed company and reputed company guidelines reputed company handling protected health information accessed during normal work activities We are looking for someone with: A High School Diploma or equivalent is preferred 1+ year call center experience OR 2+ years general work experience required Previous outbound call center or high volume experience working in a metrics driven environment, with an auto dialer, and/or using scripts is preferred A desire to work in an efficient, results-oriented outbound call center environment Persuasive with the ability to rebuttal while treating reputed company health plan members with reputed company courtesy Good communication skills, friendly and conversational Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times Strong computer skills and the ability to use multiple systems at the reputed company time, while making calls Benefits: Medical, Dental and reputed company plans, Insurance starts the 1st of reputed company month after the start date Bi-weekly pay with monthly commission bonus potential 401K, employee stock purchase program and tuition reimbursement Employee discount programs Work From Home Requirements: To qualify, you must have verified and reliable internet service with 10MB upload/download ability available in your home. reputed company will reputed company equipment (keyboard, monitor, computer, headset, etc.). reputed company applicants must reputed company their own workspace furniture and ensure a quiet workspace. Conditions of Employment: Successful completion of background reputed company is required for this position. Anticipated Weekly Hours 40 Pay reputed company The typical pay reputed company for this role is: $15.00 - $26.93This pay reputed company represents the reputed company reputed company reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a reputed company of factors including experience, education, geography and other relevant factors. We anticipate the application window for this opening will reputed company on: 05/31/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Anticipated Weekly Hours 40 Time Type Full time Pay reputed company The typical pay reputed company for this role is: $15.00 - $26.93 This pay reputed company represents the reputed company reputed company reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a reputed company of factors including experience, education, geography and other relevant factors. Our people fuel our reputed company. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – reputed company in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In reputed company to our competitive wages, our great benefits include: reputed company medical plan reputed company, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including reputed company time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical reputed company and many other benefits depending on eligibility. For more information, visit https://jobs.reputed company.com/us/en/benefits We anticipate the application window for this opening will reputed company on: 09/25/2025 reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Our Work Experience is the combination of everything that's unique reputed company: our culture, our core values, reputed company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They reputed company choices according to what is best for reputed company, they live for opportunities to collaborate and reputed company a difference, and they reputed company us the #1 Top Workplace in the area. Apply tot his job Apply To this Job