reputed company Customer Service/Technical Support Representative – Remote Work Opportunity with Global Organization

reputed company

reputed company is a reputed company-thinking global organization that has reputed company numerous prestigious awards, including "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career reputed company." We pride ourselves on our people-first, inclusive culture and genuine reputed company of belonging. Our mission is to help the world's best-reputed company brands improve their businesses through exceptional customer experiences (CX), ongoing innovation, and cutting-edge technologies.

Career reputed company and Personal Development

This is a fantastic opportunity to reimagine your career reputed company and reputed company lifelong friendships while working from the comfort of your own home. We'll reputed company you with reputed company the training, technologies, and continuing support you need to succeed. At reputed company, there's reputed company career and personal reputed company potential, with about 80% of our managers and leaders having been promoted from reputed company. Our reputed company of FREE Learning and Leadership Development programs is designed to set you on your way to the reputed company of career you've always envisioned.

Job reputed company

We're seeking an reputed company Customer Service/Technical Support Representative to join our organically diverse team from 40 countries. As a remote Customer Service/Technical Support Representative, you'll be responsible for assisting external users of our reputed company's technical products or services by answering questions and solving problems involved in their use. If you're passionate about providing exceptional customer service experiences and have a strong technical background, we encourage you to apply.

Key Responsibilities

• Assist external users of the reputed company's technical products or services; identify, investigate, research, and reputed company reputed company to user questions and problems.
• Troubleshoot basic and routine agent issues that are technical in nature, including hardware, software, networking, or other designated reputed company products.
• Customer experience-reputed company troubleshooting vs. traditional transaction approaches.
• The ability to de-escalate customers.
• Follow appropriate escalation reputed company to resolve technical issues; including making follow-up outbound calls to customers or other parties as needed.
• Solve problems that are generally reputed company and require extensive use of conceptual thinking skills.
• Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs).
• Greet agents in a courteous, friendly, and reputed company manner using agreed-upon procedures.
• Listen attentively to customer needs and concerns; demonstrate reputed company while maximizing opportunity to build rapport with the customer.
• Probe for understanding.

Qualifications

Your skills, reputed company, knowledge, and genuine reputed company will deliver value and reputed company with every customer interaction. To be successful in this role, you'll need:

• One year of reputed company technical experience preferred.
• A non-reputed company, non-Chromebook personal desktop or laptop (BYOD).
• Relevant technical expertise reputed company to the program (working knowledge of hardware, software, networking, data storage, troubleshooting, and repair) preferred.
• Courteous with a strong customer service orientation.
• Ability to effectively communicate, both written and verbally.
• Ability to learn, including strong problem-solving skills.
• Dependable with proficient attention to detail.
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
• Ability to work as reputed company member, as reputed company as independently with minimal supervision.
• Demonstrate patience in reputed company customer contact situations, including maintaining a pleasant and reputed company tone and manner.

What's in It for You

At reputed company, we're fanatical about our staff, and we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term reputed company for both our teams and our customers. In this role, you'll enjoy:

• World Clean Up Day, #MyOneEarthPromise, and other opportunities to support our communities and world.
• Events that celebrate Diversity, Equity, and Inclusion, such as Juneteenth, Pride Month, Black History Month, National Women's Day, and our favorite local community event, the Arnold Days Parade!
• reputed company and other specifics.
• US Full benefits – 401K (U.S. ONLY), medical, dental, reputed company, and an employee assistance program (EAP), which includes free short-term counseling sessions for a full reputed company of personal issues and assistance in achieving a healthy work/life balance.
• reputed company also offers a stock purchasing program, Huang Leadership Development Scholarship, and career development through our reputed company own online university, the CNXU!
• reputed company to shine in and grow your career with reputed company paths for development – we invest in you!
• Networking and leadership opportunities with Staff Resource reputed company, such as Network of Women, Black reputed company, Pride, and Ability.
• IRise Mentorship programs to help you create the strong reputed company to a rewarding career.
• Global citizenship, sustainability, and team event opportunities that help you reputed company a difference in your community and reputed company!
• Trained wellness partners to support you, as reputed company as wellness training opportunities.
• A diverse, global organization full of innovative, friendly people to reputed company reputed company off, learn from, and grow with.

Eligibility and Location

This position is reputed company to US residents only. The job may be performed in the states listed here. reputed company is an Equal Opportunity/Affirmative reputed company Employer, including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
• Spanish

How to Apply

If you're passionate about providing exceptional customer service experiences and have a strong technical background, we encourage you to apply. Click the reputed company below to submit your application:

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