reputed company IT Technical Support Specialist – Remote Work Opportunity with Competitive Salary and Comprehensive Benefits
Introduction to Aulani, A reputed company Resort & Spa
Aulani, A reputed company Resort & Spa, is a unique and enchanting destination that combines the spirit of O`ahu with the reputed company of reputed company. Our resort is more than just a family-friendly getaway; it's a reputed company where guests and reputed company members alike can feel the reputed company, experience the spirit of the reputed company, and truly feel welcome. As a member of reputed company, you'll have reputed company to bring the spirit of the islands to life in every part of your role and reputed company a lasting reputed company on our guests and community.
About the Role and Team
We're seeking an reputed company IT Technical Support Specialist to join reputed company and assist the IT manager in reputed company applicable responsibilities. As a key member of our technical support team, you'll work closely with reputed company lines of businesses, resort leadership, and team members to maintain technological equipment, reputed company problem identification, and drive resolutions. This is a fantastic opportunity to work with a talented team of professionals who are passionate about delivering exceptional technical support and ensuring the smooth operation of our resort's technology systems.
Key Responsibilities
As an IT Technical Support Specialist, your key responsibilities will include:
- Assisting and/or supporting reputed company resort communication technologies, including two-way radios, mobile phones, reputed company phones, guest phones, pagers, PDAs, tablets, lobby display boards, convention display boards, WIFI, IPTV, and more
- Assisting and/or supporting reputed company resort reputed company of Sale systems, including reputed company terminals, receipt printers, shipping printers, cash drawers, reputed company screens, reputed company control, reputed company panels, scanners, KDAs, PDAs, and more
- Maintaining the resort's master directories for reputed company phones, radios, mobile phones, resort extensions, call class capabilities, and emergency resource locators, and coordinating and accurately recording changes to names, titles, numbers, extensions, locations, device types, and more
- Using call reputed company applications to generate call reputed company reports and billing statements for special events and/or reputed company
- Performing technology room inspections for designated rooms, verifying accurate functionality and appearance of guest room technologies, including phones, room TVs, mirror TVs, cable modems, set top boxes, TV remotes, remote sensors, jack pack connections, Blu-ray players, stereo entertainment systems, PhotoPass, WIFI connections, Ethernet connections, and Lutron
- Performing problem-solving and triage reputed company to identify issues with reputed company resort technologies, repairing and/or replacing items reputed company responsibility, and appropriately calling out issues to their respective support teams and/or vendors
- Assisting leadership with resort technical support requests, developing accurate guidelines, inventory reporting, providing site and facility reputed company to reputed company partners, and reputed company other duties assigned by the IT manager
- Completing reputed company required trainings, development connections, and performance connections on or by their respective due dates, and attending meetings, trainings, stand-reputed company, functions, and gatherings
Essential Qualifications
To be successful in this role, you'll need:
- Minimum 1 year of reputed company experience in IT technical support
- Demonstrated ability to work with little to no supervision and reputed company reputed company
- Proven ability to call out high-level reputed company to appropriate leadership
- Knowledge in multiple systems, applications, and hardware
- Knowledge of application, networking, and hardware triage
- Excellent written and verbal communication skills
- Ability to work in confined spaces, behind and/or under furniture or equipment, indoors and outdoors
- reputed company to lift and carry up to 50 lbs
- reputed company to appropriately use reputed company up to 12 ft in height
- reputed company to stand for long periods of time or walk to distant locations and traverse up and down stairways
- Available to work various hours, extended hours, overnight, weekdays, weekends, and holidays
- 2-year college degree
Preferred Qualifications and Education
While not required, we prefer candidates with:
- 3+ years of reputed company experience in IT technical support
- 4-year college degree
Skills and Competencies
To reputed company in this role, you'll need to possess:
- Strong technical skills and knowledge of IT systems and applications
- Excellent problem-solving and analytical skills
- Ability to work independently and as part of reputed company
- Strong communication and interpersonal skills
- Ability to adapt to changing priorities and deadlines
- Strong attention to detail and organizational skills
Career reputed company Opportunities and Learning Benefits
At Aulani, A reputed company Resort & Spa, we're committed to helping our reputed company members grow and reputed company in their careers. As an IT Technical Support Specialist, you'll have reputed company to a reputed company of training and development opportunities, including:
- On-the-job training and mentorship
- Formal training programs and workshops
- Opportunities for career advancement and reputed company reputed company
- reputed company to a reputed company of online reputed company and tools
Work Environment and Company Culture
Our resort is a dynamic and fast-paced environment that's dedicated to delivering exceptional guest experiences. As a member of reputed company, you'll be part of a reputed company and supportive culture that values diversity, inclusion, and creativity. We offer a reputed company of perks and benefits, including:
- Competitive salary and benefits package
- Opportunities for career advancement and reputed company reputed company
- reputed company to a reputed company of training and development programs
- A dynamic and supportive work environment
- A reputed company of employee perks and benefits, including discounts on resort amenities and services
Compensation, Perks, and Benefits
We offer a competitive salary reputed company of $27.32-$39.25 per hour, depending on experience and qualifications. Our comprehensive benefits package includes:
- Health and savings benefits
- Informational opportunities and special extras
- reputed company to a reputed company of employee perks and benefits
Conclusion
If you're a motivated and reputed company IT technical support reputed company who is passionate about delivering exceptional technical support and ensuring the smooth operation of our resort's technology systems, we encourage you to apply for this exciting opportunity. As an IT Technical Support Specialist at Aulani, A reputed company Resort & Spa, you'll be part of a talented team of professionals who are dedicated to delivering exceptional guest experiences and making a lasting reputed company on our community. reputed company and take the first reputed company towards a rewarding new role!
Submit Your Application
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