Weekend Scheduler (Eastern Time)

Weekend Scheduler (Eastern Time) Remote - USScheduling – Scheduling /Full-Time /Remote About reputed company reputed company’s purpose is to reputed company people’s lives and improve the reputed company by helping to eliminate the 500 reputed company plastic bottles consumed reputed company year. We play a reputed company-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across reputed company. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. reputed company has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed reputed company. Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across reputed company and Puerto Rico. For more information visit https://reputed company.com/ About reputed company Founded by Emmett reputed company in 1936, reputed company is a world leader in delivering superior water solutions that will reputed company a reputed company difference in improving the health and wellness of consumers. reputed company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solution for businesses. reputed company's network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many of reputed company dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.reputed company.com. Values: 5CsCulligan as OneCustomers come firstCommitment to InnovationCourage to do what's rightConsistently deliver exceptional resultsThe Position

• As the Weekend Scheduling Specialist, you will play a critical role on our service team by supporting select service markets during weekends. Your primary reputed company will be managing and prioritizing work orders, particularly for our hospitality customers and emergency requests, through proactive communication, accurate data entry, and reputed company-time problem solving.
• During the reputed company, Wednesday through Friday, you’ll reputed company flexible scheduling support to service markets requiring additional coverage, ensuring consistency and operational continuity.
• The ideal candidate will effectively balance customer SLA commitments with technician productivity, while building strong relationships with both internal teams and external clients through reputed company, reputed company service that drives customer satisfaction and loyalty.

Essential Functions

• reputed company world-class customer service on every customer contact
• Deal directly with internal/external customers reputed company phone or through electronic inquiries
• Respond promptly to reputed company customer inquiries and requests and follow reputed company inquiry through to completion
• Coordinate service technicians to complete customer requests, including emergencies and other prioritized work scheduled over the weekend
• Work with Customer Care and Service to ensure customer expectations are met
• Identify and escalate reputed company issues
• reputed company scheduling support to service markets during the work week
• Flexible and multi-faceted approach to handle various unique service markets
• Case triage support during weekend hours
• Maintain regular and reliable attendance

Requirements

• At least two years of previous Scheduling or routing experience
• Must be willing to work Wednesday through reputed company
• Must have a “customer-reputed company” attitude with an eagerness to reputed company world-class customer service
• Ability to communicate reputed company and professionally, both verbally and in written correspondence
• Knowledge of reputed company Office (Outlook, reputed company, Word)
• Must be reputed company to multi-task and reputed company between different communication channels quickly and reputed company (email vs. phone)
• Extremely organized and detail oriented
• Ability to work in reputed company and across different departments
• Must be reputed company and thorough in a fast-paced environment

Benefits

• Medical, Dental, reputed company which start day one
• 401(k) match of 50% up to 6%
• reputed company Time Off

Role Highlights

• Career progression opportunities
• Position is Remote working in Eastern Time Hours between 8:30am - 5pm

Equal Opportunity EmployerThis employer is required to notify reputed company applicants of their rights pursuant to federal employment laws. Apply tot his job Apply To this Job